Smart Wires LLC

My Lorex smart doorbell stopped working: my SD cards got corrupted multiple times and the mechanical chime in my house stopped ringing. I called Lorex; they said I should have an electrician come to my house. I had the electrician who installed the wiring in my house (when it was built) come; he couldn't figure out the problem. Also, I had wired security cameras built into the house, but didn't know how to connect the NVR (partly because I couldn't identify a connection to my router). Regarding the security cameras, Alex was able to look in my attic to identify how to connect to my router. That enabled him to set up my NVR. Helpfully, he even set up my security cameras on the Lorex app; it enabled him to demonstrate that the work was done correctly, but it also saved me a lot of time because Alex knew his was around the app much better than I do. Regarding the doorbell, after a lengthy diagnostic (checking the wiring, the transformer, the voltage, and that the wiring was able to ring the mechanical chime when the doorbell was not involved), Alex was able to confirm that my doorbell was faulty. I bought a replacement, and Smart Wires helpfully (remarkably) sent Alex back to install the doorbell at no additional charge (including, again, the app setup, saving me some additional time and inconvenience). Alex made interesting and helpful recommendations while here. He mentioned that they could connect my security cameras directly to my TV. I asked him about potentially adding an additional security camera outside: he made recommendations regarding the Lorex camera I should buy (including following up immediately with links), and proposed where to install it for enhanced security. Alex mentioned that Smart Wires has a general contracting license, if needed they punch through my dry wall to run the needed wires for the camera, and then patch everything back up good as new. I am extremely impressed and pleased with the service I received. I will proactively look to Smart Wires for any smart home type installations going forward, and would recommend them without reservations.

I had a great experience w/ the smart wires! The technician was very knowledgeable n experienced. Alex and Andrew were both nice and professional. I highly recommend these guys for the network wiring.

Alex installed my new Ring doorbell and spotlight/video cam. He showed up on time, was efficient, helped me set up the app, and did a great job. Very pleasant and knowledgeable. I would definitely call Smart Wires again.