Alpha Omega Electric

We had discovered the sub-panel to our home was not properly grounded and learned it needed to be replaced so it’d properly trip. Out of all the electricians we engaged with and got estimates from Alpha Omega proved to be the best. From start to finish they were responsive, communicated clearly what the need was and how to properly address it. We had Zach, Leandro and Alex come to our home to do the work and they were consummate professionals throughout. They throughly checked every electrical switch in the house for bad crimps and fixed two they had found. From start to finish, it was a great experience and if we ever do need electrical work done in the future we’d reach out to Alpha Omega first.

AOE was quick and professional. I had an issue with a circuit breaker in my electrical box making rice crispy sounds of snap, crackle, and popping. They helped me turn a possible expensive emergency call into a scheduled appointment. When Ryan M. showed up on site, he was professional and patient. Ryan helped me better understand what was happening and talked through solutions to fix it. He got a temporary fix in place and later completed the full work wonderfully. Their pricing and quotes were accurate and helped me understand the costs before work was completed. Scheduling was also easy and personable - it's so nice to talk to a real person. I would trust Alpha Omega Electric for future work.

-- Update 03/04/2026 -- This issue has been addressed satisfactorily. The manager from alpha omega electric called me and explained. -- Review in Feb --- I give it a 2 stars (for now), since -- long story short -- the diagnosis turned out to be wrong. I had to pay $450 for a 20-minute service, and I had to pay using Zelle (which is kind of surprising). This led me to unnecessarily exchange a 360lb wash tower and delayed my laundry situation by nearly a week. THE SERVICE AND DIAGNOSIS: On Saturday, 02-07-2026, I contacted Alpha-Omega (see Pic 1 for initial contact). I had a new wash tower that wouldn't start, and the delivery team suspected a power issue. I spoke with Johnathan, who dispatched Marcus. Marcus mentioned he wasn't an actual employee but was visiting Johnathan from the LA area. Since the heavy unit was already in the closet, Marcus climbed on top to test the dryer connections (see Pics 2 and 3). He tested the white-red and white-black wiring and found 120V for both. Based on this, he insisted the power was fine and the brand-new appliance was defective. THE CONSEQUENCES OF AN INCOMPLETE TEST: Trusting his professional judgment, I requested an exchange from Best Buy. After the second unit was delivered and also failed to work, it became clear the problem was the power. I then hired CA Electrical Group, where a technician named Ben identified the issue immediately during a FREE diagnosis appointment. Ben pointed out that for a dryer, you must test the black-to-red connection for 220V/240V—a test Marcus never performed. Ben found that the neutral line and L0 read ~0 (see Pic 4). Ben even showed me how to fix it myself with a new outlet, showing a much more honest and customer-focused attitude. PROFESSIONALISM AND VALUE: - TECHNICAL ERROR: A professional electrician should know that testing only 120V legs to neutral is insufficient for a 240V appliance. This mistake cost me significant time and money. - COST: $450 for 20 minutes of incorrect advice is unacceptable. - PAYMENT: I was very surprised to be asked to pay via Zelle, which felt informal and unprofessional for a business with a "perfect" 5-star rating. CONCLUSION: This was my whole experience, and I will let you form your own opinion based on these facts. Personally, I feel I was treated unfairly—especially knowing now that other reputable places offer diagnosis and quote appointments for free. While I admit part of the responsibility for the unit's placement, I paid for expertise I did not receive. Seeing how other reputable companies offer free diagnosis and focus on helping the customer rather than just the payment was a major wake-up call.