A Cool Air, Inc.

I appreciate the technician addressed the fan issue and refilled Freon for my unit. Everything has been working fine since then. What a relief! The customer service rep Liliya on the phone was very clear and helpful. I would have liked to understand the technician easier and I would have appreciated the technician asking for permission to use my guest bathroom instead of helping himself with the master bathroom without asking.

Repeat customer over many years. The HVAC unit purchased and installed by them 5 years ago in Feb had just finished its labor warranty period by 1 month when our AC unit stopped functioning. I’ve learned to appreciate the fact I can call after hours and select the option to send a text message requesting service. (In this case, although it was late, I got a response with an appointment offered the following morning!) Great response time is important and they definitely are top notch. Our issue was a board failure, a part covered under warranty. We did pay a nominal processing fee, but that included the initial diagnostic visit and installation of the part the following morning. The technician was very efficient and diligent, not leaving until ever single vent was checked for proper cooling temperatures. He also fixed an airflow problem we had in one room. Excellent service. Highly recommend. They are honest and do not oversell nor overcharge. Best of all, they make sure everything is working before they depart. Over the years, we’ve had this consistently high quality service which is why we stick with them.

We had a great experience with this company from start to finish. The entire team was polite, professional, and respectful throughout the process. They showed up on time, communicated clearly every step of the way, and kept me in the loop with all the details throughout the project. A special thank you to Alex, Modest, and Vasiliy—they were all outstanding. Very knowledgeable, hardworking, and took the time to explain what they were doing, which we really appreciated. Highly recommend this company for anyone needing AC work. Great service all around!