Gilmore Heating, Air and Plumbing

Aaron and the team at Gilmore Heating, Air & Plumbing were professional, courteous, and knowledgeable. Aaron took the time to explain everything clearly, answered all of my questions, and made sure I understood my options. I also appreciate the manager taking the time to listen to my concerns and work with me toward a fair resolution. Thank you for your excellent customer service and professionalism.

Pressure adjustment valve & whole house leak prevention valve. Our pipe size was larger than standard requiring a little more expensive equipment & installation expertise. Michael, Cory & Ray did a great job. One of the parts was bad and when Michael couldn't get it to work, he brought in Cory & Ray to see if they could. Ultimately after trying everything and running past closing time for the replacement parts store they needed, they got us working overnight and came back first thing in the morning with and completely rebuilt the install with all good parts this time. Thanks for caring to get the job done right when the parts didn't cooperate. The job is clean, professional and they explained the invoice clearly. Thank you

Yesterday was an amazing day all thanks to the incredible service provided by Gilmore Heating/Air/ Plumbing Company! My water 14 year old water heater finally stopped working so my sojourn to find a replacement began (that’s another side story) with people that knew very little about the various water heater products or the process for getting one installed after purchase. None of the stores offered a product, installation , permitting and the take away of the old product as part of a wrap around service. Lo and behold in the midst of my frustration I was told to call Gilmore. The best advice EVER! From Katrina (front desk scheduler) to Ed and his partner Raul, the entire process, start to finish was exceptional. Let me share why their service and work was perfection: 1) they knew their products and were explicit and exacting in explaining what replacement options would work 2) they came out as scheduled on time and took the time to help me select the product that fit my needs and my budget 3) their assessment of the outdoor patio installation was checked and confirmed to ensure all permitting and follow up inspection would pass without issue 4) they worked carefully installing the 50 gallon tank’s safety straps into the stucco wall studs and the clean up was immaculate. 5) Additionally, there were missies with water pressure of 140 psi (dangerous) and they fixed that, and the water shut off valve location was identified ( we had no clue where it was before) all these extras of time and labor - @ no charge! They explained that they’ve been in the business 33 years and keeping their customers safe and providing satisfaction is their #1 priority. 6) We had a 40 gal. tank and since they had a 50 gal already to go on their truck - they gave it to us for the price of a 40 gal tank. 7) Most importantly and above all other considerations ~ they were experts yes, but kind, thoughtful and never did I have a question or concern that wasn’t met with straightforward answers I could trust. In fact, I never felt I was being sold something~ they made it feel like a service in the truest sense of the word, Finally, from Katrina, Ed and Raul (who are the best reflection of the quality of the company - Gilmore) you can do no better! My husband and I give our resounding endorsement for the work completed 2-6-26!!!