Rugworks Flooring & Design Inc

Terrible company to deal with. They DO NOT stand behind their work. Installed flooring that started to peal up after just one year and refused to repair it unless I paid them to do it. Customer service was nice when they showed us the flooring they were going to install. But after it is installed and paid for it has been TERRIBLE.

We were and his referred to Rugworks by a family friend. Jeff and his team did outstanding work and on schedule. From the initial estimate to product selection to installation, I felt we were dealing with professionals who knew the product, customer service, and were willing to stand behind their work. Terrific experience and highly recommended.

About 1 1/2 years ago we had our home rebuilt after a fire. We hired a contractor to handle the rebuild. They had us contact Rugworks of Rohnert Park to pick out new flooring that was going to be installed. We meet with Rugworks at their Rohnert Park location to pick it out. At the time we didn't think anything about it when Rugworks had the flooring picked out already and showed it to us when we arrived. We figured he was giving us a great flooring option as we were replacing hardwood flooring throughout the house. Now looking back I believe the contractor and Rugworks made a back door deal where Rugworks tells us it's a great choice when really it was a cheap choice costing the contractor less to increase their profits. After it was installed we did a walk through with the contractor and we noticed when we walked on the floor it made a sound like it was not sticking and was coming up. The contractor told us they would have Rugworks come back and roll the floor to get it to stick. We were told they completed that and it was ok to move back into the house. That was back in September of 2022 when we moved back into the house. February 2024 I contacted the contractor because the floor was pealing up in a few places. The contractor told me I needed to contact Hernan at Rugworks for information on the flooring and warranty. I reached out to Hernan and set up a time and date for Rugworks to come out and look at the floor and to fine out what they could do to fix it. Rugworks came out and looked at the floor they were there for only about 5 minutes. When he was leaving he said he would get back to me on what they could do. After 2 days I received a call from Rugworks saying they would repair the floor but I would have to pay for the repairs because the damage was caused from high traffic. The damage they saw was in the dinning room under the dinning room/kitchen table so not a heavy traffic area. They refused to do any repairs or warranty their work unless I paid them. I filed a complaint with the Better Business Bureau and they replied to my complaint with lies and the BBB closed my complaint. I guess my next step is Small Claims Court where they have been take before for similar claims and lost. BUYER BEWARE OF COMPANIES LIKE THIS!!!