Dolan's Lumber, Doors and Windows

We purchased a Therma-Tru door from Dolan's in Walnut Creek. We hired a licensed contractor to install the door. We never received a sweep with the door and our contractor never advised us to buy one. We ended up purchasing a sweep from home depot and installing it ourselves. We noticed that the sweep shredded after a few months. We finally figured out that every door (pre-hung) should come with a sweep already installed, this is how we understand it per other door distributors. We finally reached out to Dolan's and spoke to the rep (Jennifer) who sold the door to us. We specifically purchased an ADA compliant door with a specific ADA sill. We contacted Dolan's and after many months of back and forth dialogue, Dolan's had a Therma-Tru door rep meet us at my property to assess the issue. During the visit, Therma-Tru was arguing with Dolan's employee about responsibility, essentially blame shifting. Therma-Tru advised me to have the contractor remove the door and shave the bottom of the door so that it would not scrape at certain locations. First they blamed the contractor that installed it, later they determined that the door was installed flush and properly. I had spent over 2k getting the door prepped and installed and that does not include the price I paid for the door. Finally, Dolan's sends out their own contractor to assess the issue and I didn't expect anything more than him blaming me, the contractor, and Therma Tru for the issues with the door. So, now I have a door that does not function properly. The worst part of dealing with Dolan's is the lack of urgency to get resolution on the door issue, playing the blame game, not taking responsibility for a defective door that they sold us, and offering no good faith resolution. I will never purchase a door from this company again, and I advise you to also look elsewhere. I have all dialogue between me and Dolan's, this issue should not have taken more than a few weeks to resolve, it took Dolan's over 8 months to address the issue and the only reason they sent someone out is because I stayed on top of them. I hope this review helps someone else. There are other's who have left negative review about Therma-Tru doors and dealing with this company.

Doors shop in Walnut Creek. Weird set up to get an appointment🤔. Strangely restrictive about just walking in. Staff member I worked with was great, after I escaped the door dragon.

We recently purchased Marvin sliding doors and a Marvin window, along with a Simpson front door from Dolan's in Walnut Creek and had a very positive experience with Dolan's generally and especially with our customer service rep, Neil Bowlus, who patiently guided us through our (lengthy) decision-making and the purchase/delivery process, and who was always extremely responsive to our various questions and requests. We are grateful to Dolan's and Neil for the helpfulness and quality of their customer service.