Moule's Foothill Glass Inc.

I had 2 services from this business..the first was some glass window panels replaced which was done quickly and professionally. The other more recent service was screens for 3 windows (built by Austin) and a screen door for my kitchen slider door. Well done and installed by Austin . The pricing was fair and although the screens took some time they were done right and work great.

Broke my glass window. They quoted me and took a week to get a brand new glass. Fast & easy. But they kinda rushed on the installment which made the edges a bit weird looking and out of place. Other than that. They’re affordable, and quick

Maggie: You continue to not tell the whole truth. When I came in to pay my deposit in person you couldn’t find my file so your staff went to an email thread to find a down payment amount. I handed you my drawings that came directly from my contractor to show the measurements as the original email I sent was just a request for pricing and was never an order. You never sent me an order form or a request for signature for the order you were going to make so I had no way to verify your order. I was in your office and was not provided an order form for signature because you couldn’t find my file. So when did I agree or confirm the order you made out of haste when I caught you misplacing my request in the first place. When you admit to not ordering my glass for 3 weeks on Nextdoor this is not what you told the Credit Card company or the BBB you told them it was a supplier issue not an oversight of your staff. So when I came in and provided you with drawings and paid the down payment in person I can see how you misplaced my drawings because you couldn’t find my physical file. I should have written my address on the drawings so if they did get misplaced they could find the proper job address. I never once admitted to making a mistake in ordering the glass like you have told the BBB because in my email I stated the miter of the glass would be on this side or panel, I never once agreed to or ordered a specific mitered edge. So this one email to get pricing was never my order and as you try to say it was my fault you have never been able to produce an order or invoice where I agree to the glass you were ordering and the edge that would be mitered. Yes I was upset that you ordered my glass incorrectly and it took 3 months to get my glass delivered because you lost my order and instead of verifying the order you rushed to a conclusion because you already made a mistake of not ordering my glass until I called and inquired what the status of my glass order was. These were all problems that were out of my hands and any professional company would require or at least offer the customer a final order to approve so that any assumptions would be cleared up by a customer signature. It is clear to me that when you were found to have lost my order in the first place you rushed my order without doing your due diligence and made an assumption on what I needed and now you would like to blame that on me. We had 19 phone calls in that 3 months and I sent pictures of the project so you could estimate the cost of installation. Never once did you verify what you were ordering. You made many mistakes and you don’t want to admit to your part in the glass being ordered incorrectly. You just cherry picked a couple of emails as your reasoning for why you ordered the glass in the size you did and tried to avoid all the other information that brings into question your responsibility for the glass being ordered incorrectly. Just because you have been in business for 46 years does not make you infallible and your lies to cover up your mistakes show your true customer service. You not taking any responsibility for your errors is why we couldn’t come to an arrangement to rectify the situation. You could not be trusted