Paul Davis Restoration of Central Valley CA

I contacted Paul Davis regarding water damage from a kitchen sink leak. As a first-time homeowner dealing with a restoration claim, I had a lot of questions about the process. Unfortunately, communication from the project manager, Matt, was disappointing. When I asked him to explain what would happen next, he replied, “Sure,” and then sat in silence until I asked if he was going to explain it right then. The explanation I eventually received felt rushed and incomplete, leaving me confused about who was responsible for fixing the plumbing leak versus the water damage restoration. And this was the same with every single question I asked. I understand now that restoration companies typically handle mitigation while a plumber and contractor handle the plumbing repair and reconstruction. However, that should have been clearly explained from the beginning. During a stressful situation, clear communication and professionalism are just as important as the restoration work itself. Unfortunately, that wasn’t my experience with “project manager” Matt.

We have been working with Paul Davis Restoration for some time now. I have found all of their people to be professional, knowledgeable, friendly and honest. I know everyone who has used them speaks highly of their Customer Service and their reasonably priced work. I would highly recommend them to anyone needing any type of restoration or reconstruction work.

Great company, Juan did more than expected, just can’t say enough about him. Jim was fast & very courteous. Definitely would use & recommend Paul/Davis.again