ServiceMaster at Fresno

I’m extremely disappointed with the service I received from ServiceMaster. What should have been a straightforward repair turned into a frustrating experience due to poor workmanship and lack of communication. The initial repair was not completed correctly, which either failed to resolve the issue or created additional problems that required further attention. Instead of taking accountability and addressing the situation promptly, communication was inconsistent and difficult. Calls and messages were not returned in a timely manner, leaving me constantly having to follow up for updates. When you’re trusting a company to handle repairs in your home, you expect professionalism, reliability, and clear communication. Unfortunately, that was not my experience here. I would strongly recommend that others proceed with caution and ensure everything is clearly documented if choosing to work with ServiceMaster.

We had a water leak in the attic. They sent a team of kids with no care or consideration for our home. Had to hound the supervisor for communication on what was happening in our home. They created more damage then what was previously there. They left our home a disaster. And ruined all the paint upstairs even in areas that were not affected. They ruined our furniture and touched our personal belongings. Now our insurance has to pay to essentially repaint our entire second floor and replace all our carpet because of how they cut into the center of our stairs and ripped out a patch of padding. By for the worst company we have ever felt with. They took down our ceiling and left insulation everywhere. Never sent a report of what was completed. What should have been 5k in damage turned into 30k because now we have to replace our ceiling,lights, a wall in the owners suite, carpet and repaint our whole upstairs. Not to mention the damaged furniture.

Horrible company to bring into your home or businesses. Had valuable items stolen from my home and they wouldn’t take any responsibility for there employees actions until my Insurance Company got ahold of the CEO and told him to make things rights. If it wasn’t for my Insurance Company they wouldn’t had been held accountable for there employees actions. And according to there employees it’s a common thing that happens at the job sites there sent out to.