Emergency Restoration & Cleaning

Wow. I'm so thankful that ERC was able to help us not only mitigate the damage from the leak we had, but navigate the entire claims process. I was initially hesitant about getting insurance involved and thinking about a more "crafty" approach to deal with it but turning to professionals was definitely the way to go. They were honest, professional and totally on top of it and helped us turn a potential nightmare situation into something that felt manageable. Our house looks great and I know the job was done right- what a relief.

On February 13th, a large redwood tree fell on my garage, causing significant damage. I worked closely with my insurance provider to begin the repair process, and AAA assigned Emergency Restoration and Cleaning (ERC) to handle the restoration work. From the moment I was connected with ERC, I had the pleasure of working with Jose Diaz as my project manager. I truly feel fortunate to have had him assigned to my case. Jose was outstanding—he kept me informed with regular updates, often on a daily basis, and always took the time to explain my options thoroughly. He made sure to answer all my questions with clarity and patience, which made the entire process much less stressful. Once the repair work began, another exceptional team member, Jorge, took over many of the hands-on tasks. Jorge handled several smaller but important repairs with great attention to detail. His work ethic and professionalism stood out—he consistently went above and beyond to ensure I was satisfied with every step of the process. Overall, I highly recommend Emergency Restoration and Cleaning. Both Jose and Jorge were exceptional to work with and are true assets to the company. ERC is fortunate to have such dedicated and skilled professionals on their team. Thank you again for the outstanding service!

I experienced a water intrusion leak in my master bathroom from an upstairs neighbor and I was referred to ERC by my insurance. Chris was so kind, professional and thorough during the drying out and demo process. He always explained next steps and I would feel comfortable recommending this company.