SERVPRO of Walnut Creek/Clayton

Jose so nice and he was clean, honest and explained details to us, like him so much!

We had water intrusion after a leak in the cement slab. SERVPRO came quickly after our call and, unlike other companies, gave us a very detailed quote along with a verbal explanation of what they would do. We chose to move forward with them because we were convinced that they would do a comprehensive job of resolving our issues. They sent a team of people to dry things out, remove furniture, remove sheetrock and flooring and take care of the mold. Much of it was a difficult, dusty job. The workers, always guided by Julio, were polite, efficient and meticulous about covering things and protecting the rest of the house from the dust. Trisha did an excellent job of gathering data for the quote, checking in with us as the work progressed, answering our questions, managing the project and communicating with our insurance company. The aspect of communicating with the insurance company is a key factor. We hope to be entering the second phase of the project, reconstruction, soon. That will be accomplished by another team at SERVEPRO. I’ll be very pleased if it goes as well as the first phase. I’ll write another review when it’s done.

Jose today full inspection of the house inside and underneath in the crawl space. Did a great job very professional.