New City Roofing Co

Our family has worked with several roofers over time, but our experience with New City Roofing Co. stood out as excellent. After a strong wind storm in San Francisco, Ross stopped by and let me know he noticed a few missing shingles on the back side of our roof and that some wood decking might be exposed. He explained what he saw in clear, simple terms, left his card, and offered to get up there, inspect the damage, and place a quick patch if needed, even before we made any decision about moving forward. A few other roofing contractors contacted us too, but Ross made the best first impression by being helpful, honest, and professional without any pressure. That follow-up visit gave us confidence to move ahead with the roof repair and full roof installation. From the first conversation through the final cleanup, the whole process was smooth and well managed. This was not a small roofing job. It involved multiple steps, detailed inspections, and several conversations with our insurance adjuster. Ross stayed involved the entire way, answered questions quickly, explained the roofing materials and scope of work, and made sure everything kept moving. He was proactive at every stage and helped reduce a lot of stress for our family. The crew did quality work, the new roof looks great, and the property was left clean when the job was finished. If the rest of the team works with the same care and professionalism, I would absolutely recommend them for any roofing needs. Overall, it was a great experience from start to finish.

Our whole experience with the roofing team was excellent from start to finish. From the quick reply to our first inquiry, to the roof inspection, clear estimate, and the final roof replacement, everything was done promptly, professionally, and with thoughtful communication throughout the project. Brendan was our main contact, and he was very helpful, knowledgeable, and easy to work with. After spending far too long trying to patch recurring roof leaks, we finally decided to replace the roof, and we are very glad we did. Soon after the installation, San Francisco had several days of heavy rain, and for the first time since we moved into the house, the roof held up perfectly with no leaks at all. The new roofing system looks great and has given us real peace of mind. We highly recommend this roofing company with complete confidence.

I got several roofing bids from different companies and also spoke with a general contractor, then compared everything carefully before choosing one roofer for my roof replacement in San Francisco. I kept notes through the whole process, and a few things really stood out. What this roofing company did well: - Clear communication through one main contact, which made the whole roofing estimate process much easier to follow. - A detailed proposal that explained the scope of work, material options, and where choices were mine to make. - Strong attention to detail and flexibility. Many of the smaller items I mentioned early on were included in the final roofing proposal. - An onsite roof inspection before relying on aerial measurements. That was important because my roof has a few areas and flashing details that are easier to understand in person. - A follow-up visit to review the proposal. I had several questions about the roof system, shingle options, and upgrade choices, and Brendan took the time to walk through everything clearly. - Honest answers with no pressure. All of my questions were addressed, including ventilation, flashing, pipe boots, and material upgrades. After reviewing the options, I decided to go with upgraded pipe boots and algae-resistant shingles, which felt like a smart choice for a long-lasting roof in San Francisco. Installation went very smoothly. The crew arrived on time, and the dumpster trailers were placed before the work began. My home had two layers of old shingles, so the tear-off and roof deck prep took extra effort, but the crew handled it well. They also found a few flashing issues from previous work and corrected them as part of the job, which I really appreciated. The roofing crew was polite, professional, and easy to have around the house. Protective tarps were set up around the property to catch debris, and the cleanup was excellent. They even returned for additional cleanup to make sure everything was left in great shape. Overall, I’m very happy with my choice. The entire roofing process felt organized, transparent, and professional from inspection to final cleanup, and the finished roof looks great.