The Tom Yancey Company

I will gladly recommend Tom Yancey to any homeowner who is in need of their services. Adrian is always responsive, great customer service, and always receive great feedback from my clients. Adrian always seems to find a solution to fix any issues rather than just a "yes" man he stands by his work. Honesty is a real virtue of this company and is greatly appreciated it.

The most dishonest, unscrupulous, unethical contractor we have ever hired. The Tom Yancey Company (TYC) literally DESTROYED OUR HOUSE between tear-off of our old roof and install of the new one. Subcontractors they hired, which in their contracts they make a selling-point of never doing - “Note #4: Our own crews on our payroll will perform all work; no subcontracting or day laborers will be allowed”, inexplicably showed up an entire week ahead of the scheduled tear-off date and completely removed our roof. At that point TYC, caught off guard with no crews available or materials on hand - completely unprepared to put the new roof on, decided it wouldn’t be a problem to simply leave our house with no roof whatsoever (not even a tarp) until the scheduled install date 7 days later. 5 days into those 7 it poured rain. Extensive water damage throughout our entire house resulted in all of our possessions in storage and our family living in a hotel for 3 months until our house was repaired/returned to a livable condition. TYC denied any and all responsibility for the nearly $250K in damages but after a prolonged legal back & forth the arbitrator ultimately stated in her ruling that The Tom Yancey Company was in fact “negligent and failed to mitigate”. In TYC’s reply to this review they claim our statements are “misleading and not factual”, and “for the real story call us at…”. Note that in their reply they do not deny that TYC destroyed our home due to negligence and failure to mitigate. They didn’t, and can’t, because the ‘facts’ are that the company did exactly that, exactly as described above, and exactly as they’re very clearly written in 1) the arbitrator’s ruling, 2) the owner’s and his own employees’ sworn depositions, as well as 3) the owner’s own personal text messages to us. We would be more than happy to share copies of these documents and messages with anyone who asks. There is where you’ll get ‘the real story’. Anything TYC says to the contrary is an outright lie.

Tom Yancey Company was hired to do a Full Remodel & Roof in the Arden Park area for 2 elderly ladies. It has been over TWO Years I repeat over TWO Years & they are still not in the house. Very sad to see them being taken advantage of. I have personally witnessed this & the work is poor. So many missed opportunities & no shows & no calls. Lies upon lies to these poor ladies. Sham on you Tom Yancey Company!! Your customer service is terrible & your work is just sad. You need to make this right. Neighbors are watching & people are talking. KCRA Reports