Thrifty Rooter Sewer & Drain

This is our second visit for two different issues. The service is unmatchable in both situations. Joe and Ryan were professional, informative and got the job done. Thrifty Rooter never disappoints! Will never use another company!🪠

A huge thank you to Thrifty Rooter for coming out today. I was quite convinced I had either a blocked toilet or a backed up septic tank but instead the whole thing turned out to be nothing. Fantastic business, they were great to deal with and I really appreciate their honesty. Definitely will be my new go-to plumber.

My name is Sabrina D. Thrifty Rooter's technicians just left my home after unclogging a blockage that was causing my kitchen sink, dishwasher, washer machine, and laundry room sink to overflow. The technicians were personable and went out of their way to fix all the concerns I had in my home. I was very happy with their technical service. On the other hand, I had a true problem with their office staff, particularly a woman by the name of Karma I believe (ironic I know). She was rude and demining. She made sure to criticize me if I did not pick up her calls immediately and gave no indication that she appreciated my business. You are on her timetable, so you better pick up, or else. I was picking up my kids from school when I missed her call. When I called back, she and cancelled my service time and sent the technician to another home. I was upset. I had just talked to her that very morning and told her I would be home during my visit window of 2pm to 4pm. When my husband called to see what was going on, another office staff member, Kelly I believe, was very helpful, explained the situation, took notes on our availability, and apologized. AWESOME, exactly how customer service should be. Unfortunately, I did have to deal with Karma one more time which was another negative experience. Because of this one person I would NOT recommend Thrifty Rooters. Customers deserve to be treated with respect and appreciation.