Above All Plumbing

Going with a trusted plumber/plumbing company is a must - like going to a mechanic you know/trust to fix your car and not worry about being cheated. We're happy we went with Above All Plumbing (again, pretty sure we also used them years ago to install a toilet at a nearby rental we used to own) after we discovered a small leak underneath the bathroom sink last week. Another reason we went with Above All is that our condo building of 38 units have been using them for building plumbing work (and installation of the main water heater) for probably more than 10 years (though each owner is free to go with any plumber he/she likes). Above All phone staff have been friendly, helpful and clearly explained their minimum/hourly pricing. Junior (JR) came out the following day - he was friendly and experienced/def can tell he's had a lot of experience. Really appreciate that JR clearly explained the issues/risk of various approaches we could do to address the leak and did what he could to minimize costs for us. We going to need to replace the sink in the coming months, and we'll likely go with Above All!

BEWARE. Our experience with this company was extremely disappointing. After spending tens of thousands of dollars with them over the years, we were shocked by the lack of customer service and professionalism we received. I simply requested copies of 12 invoices that were already in our account records, and their operations manager, Dawn, informed me that I would be charged $75/hour just for the invoices to be emailed to me. When I politely asked whether the fee could be waived as a courtesy given our long business relationship, I was told that because we had not used their services in the past few years, they would not reconsider the charge. The interaction felt more focused on collecting additional fees than maintaining client relationships or acting with good faith and integrity. I have honestly never dealt with a company that seemed so driven by money over customer service. Needless to say, we will gladly be taking our business elsewhere.

Our second shower was out of commission with guests arriving within the week. Above All Plumbing gave us a clear diagnosis of what was wrong, and what the path forward was. Within two days of the initial appointment, they were back and the shower was fixed! Stress free from start to finish. I would recommend Above All Plumbing to everyone!