Brooks Pest Control

I signed a 24-month agreement with Brooks Pest Control beginning in November of last year, and my experience has been extremely disappointing. Since starting service, we have continued to see spider activity with little to no noticeable improvement. Due to the ongoing issue, they sent a different technician out to retreat the property. During that visit, the technician initially sprayed the baseboards, which I expected. However, he then began spraying where the walls meet the ceilings throughout the home. After the treatment I noticed drips and streaking coming down my walls and ceilings, and personal items, including my toothbrush and other belongings, had to be thrown away. What made the experience worse was how my concerns were handled afterward. I contacted the company expecting someone to address the ongoing pest issue and the damage concerns. Instead, I felt like my concerns were dismissed and the focus shifted immediately to offering me a 50% discount on service rather than addressing what I had reported. During the conversation, I explained that the issue was not about the price. It was about ongoing pest activity and concerns regarding my home after the treatment. I was also told by the technician that more product may need to be applied, which raised additional questions for me about why the treatments up to this point had not been effective. The interaction with the account manager left me even more frustrated. I felt I was being talked over and spoken to aggressively during the conversation. When I declined additional treatment because of my concerns, I was warned that my account would be charged a cancellation fee since they had my payment information on file. The next day I discovered a $200 cancellation fee had already been charged to my account without any receipt, prior notice, or communication. I only learned about it because I happened to check my bank account. I understand that no company is perfect and mistakes can happen. What matters is how those situations are handled. I was left with unresolved pest concerns, possible property damage concerns, and an unexpected charge that left me feeling unheard as a customer. Also the account manager stated that there isnt anyone else i can talk to, and that the ceo would not care to speak to me nor would they have the time. He said I will get him every single time I call in. Basically stating that he is the big boss and what he says goes.

Honestly I’m ready to cancel my service. I’ve had service for 1.5 years. 95% of the time the technicians forget to shut my gates allowing my dog to get out and potentially bite someone. He’s not friendly. Besides from that I don’t even feel like the services work. I’m still having constant cockroaches outside flea infested yards from all the stray cats in my neighborhood. 90% of the time I still have cobwebs left behind. In the beginning I called them every 3 weeks for a service. Still having the same issue. I understand it’s cheap service but be real. I’ve called an complained several times. I’d rather save my $65 every month and do my own yard service. Ridiculous that I have to call every time and complain. Today I even asked if my expectations are too high because I’m not understanding why I’m getting shitty service and why their “ treatments “ aren’t working for my yard. Save your money and go elsewhere the treatments don’t work. And the technicians don’t really care to be honest. I’ve had maybe 2 good technicians in my 1.5 years of service. So disappointed

Brooks Pest Control employe knowledge and friendly staff. Kobe was the sales person who walked up to my door and set me up with a good deal providing service the very next day, On the 4th of July! He answered all my questions and was flexible to work with me with my time restraints. Chris, showed up during the time window Ithat was given and was friendly and knowledgeable. He explained the products he used and answered all my questions. Chris did a thorough job in a timely manner and even worked around my having to shuffle the dogs from room to room to keep them out of his way. He cleaned up afar himself and even cleaned the spider webs off the outside of my house! All n all,, Brooks Peat Control, has good customer service , Friendly, Knowledgeable Staff at a reasonable price,. As long as the product works , I will Recomend them to anyone who is in need of Pest Control!