Hummingbird Silicon Valley

My elderly mother lives alone and can't maintain her garden anymore so we needed to fina a landscape service we could trust since she has lived on the peninsula for decades. I hired this family owned company to take over the weekly chores so she wouldn't try to do it herself and get hurt. They are very respectful of her property and always make sure to lock the gate so her dog doesn't get out. The garden looks nice and tidy every week. She enjoys sitting out there again, and I don't have to worry about the yard getting overgrown.

We hired hummingbird for a small yard project including removing weed and leveling for a small gardening area and planting two small trees. For this project alone, I would have rated their service a 5 star. We were very pleased with the work they did. At the time we were looking for gardeners for a full front yard gardening design and planting which involves ordering approximately 30 plants and planting service. Juan communicated he was willing to work with us on this project. However, after I sent my list of plants, their follow up was extremely slow, taking multiple days to respond to a single question, and not taking phone calls nor making an effort to make them available for communication… after 3 weeks we were still nowhere near placing an order. So I eventually had to give up using their service. Overall, great price, but not communicative and can be very slow. MY EDIT BELOW the business response below is simply untrue. This is a fairly straightforward project where I had sent them plant lists with hyperlinks to the exact inventory. The job simply involves placing an order and planting them. My last communication with the business was a text on Thursday requesting the order to be placed within the week, and I only got a response on Sunday night. As a comparison, I chatted with another contractor on Friday and by the following Tuesday, all plants were delivered by my doorstep. It’s fine if you don’t want to take on the project, just politely decline. However if you do commit to the project, treating it as lowest priority will upset any customers. And if you respond to my request as promptly as you do to Google reviews, result would be much different.

Juan is nice, easy to communicate with, and offered more affordable services than other gardeners I've worked with in the past. He's done a great job on my backyard patio the times he's stopped by. However, he seems to have trouble with the organization side of the business and has repeatedly missed appointments and/or failed to respond to me. This is the third week in a row where he told me he would come by, and he hasn't. Worse, he doesn't even acknowledge the unprofessionalism nor apologize. I will be seeking gardening services elsewhere from now on.