Geremia Pools & Landscaping

Terrible. A year later and not a peep from Geremia! No follow up, no check-in, no call backs. Now that we're out of our warranty period, we are just screwed with the wrong plaster and tiles coming off. IT'S ONLY BEEN A YEAR! Dallas was nice, to your face but has zero intention of getting the job done and/or following through. Last message sent on July 1, 2024, pool completed April 2024. Said he'd get us on schedule for the following week. Ghosted....Don't do it! Hire ANY other pool company!!! Pics are from July 2024. Worse today. Tons missing and falling off, as I type! February 23, 2026-Update Valve broken. Sent someone out after I called fourteen times. Tech came out 2/2, said that we needed a new valve and it would take 5-7 business days. No call, no show to date (15 days later). Have sent a message everyday with zero response. USE Premier!!! OR ANY OTHER POOL COMPANY....

I went into contract in 2023 with Geremia. At the time the owner Gus had recently acquired Geremia after owning Southbay Guinite. The transition was a epic task as to be expected merging 2 companies, but Gus gave me his personal number and answered whenever I did call. We did have a few hurdles but I am extremely happy with the finished product. The only reason I didn't give 5 stars is the current scheduler. I scheduled a service after given 2 dates to choose. I chose the date, I open my email to see that the date changed without warning. I called the scheduler and asked, why would you reach out and ask me if the date change was OK or even let me know, her response was I forgot. Mind you the new schedule was a date that I originally told her did not work fir me. The reason I'm posting this is I called the scheduler in December to get a date, her response is I'll call you by Jan 3, as we will be out of the office. I didn't get the call, on January 7, I called...again she forgot, maybe scheduling is not for you. I dint want you to lose your job, but maybe your skills can be better used elsewhere within the company.

Atrocious customer service and follow through. Save yourself the time and energy and use another company. Geremia is unreliable, slow, and flaky. Our pool pump was damaged in a lightning strike. It has now been more than 6 weeks while we've been waiting for a manager to "approve" ordering a part. That "approval" only happened after an unacceptable level of follow up and badgering by my husband and myself, trying to get status updates and figure out what is taking so long. Contacting the company is useless. 90% of the time we call during business hours, they do not answer, nor do they return phone calls. They also do not respond to email messages (still waiting on a response to an email from a month ago). Worse, after calling numerous times to try to get Geremia back on track, the company set an appointment for a tech to come out to install the new part today. I rearranged my schedule and work location to ensure I could be home for the appointment. Yet, the technician never showed. I've called repeatedly and yet no one is answering.