Trinity Heating & Cooling Inc

Trinity heating &cooling employees John and James were excellent and professional. They were able to address pg&e's concerns. But more importantly they eased my mind. I am so VERY thankful. Thankful to the owner John for his help and sending both John and James to solve the problem . Anytime I have HVAC issues Trinity will be getting my business. Thank you from the bottom of my heart and soul. Crystal Pitcher

Our AC went out three weeks ago and we've had to go back and forth with our home warranty company and different companies to get second opinions and make sure the work that needs to be done is correct since the cost is pretty high. Since it had already been two weeks into our AC being broken at this point, our home warranty company sent out a request for bid that was a rush. Trinity bid on the rush request and came out the next day to inspect. The tech looked at everything and agreed with the other companies on what was wrong. At this point, all we needed from Trinity was to submit the work order information to our home warranty company so the approval process could start and we could finally start getting the work done. By Monday at about 10:00 am the home warranty company said they hadn't received the work order, so I called Trinity. The owner, John, said they were really busy and were trying to get to it. I reminded him that this was a rush and his response didn't change. By Tuesday at noon I hadn't seen the report still so I called again to ask about the status. He said he would hopefully get to it by the end of the day. I reminded him again that this was a rush request and he said that they're working on a lot of ACs and everyone has to be treated the same, so he'll get to us when he can. I let him know that my issue was that we can't even start the approval process with the home warranty company until he submits his report. I also told him we'd had four other companies come out and no one else had taken this long to submit a report. Literally every other company submitted their reports within 12 hours. He then said "maybe you should call one of those companies to do the work then." I let him know we would. Unbelievably bad customer service. He actively bid for this rush request and then wouldn't make the time to actually do what needed to be done in any sort of rush. If he hadn't bid for it, we wouldn't have waited 4 days to get assigned to another company while we live in a 90 degree house. The next company we were assigned to came out and had the report done in 26 hours. Trinity is the only company who couldn't submit a report timely.

This is my second time using Trinity Heating and Air and once again I am a happy satisfied customer. A couple of years ago they installed a whole house fan that has worked great and it is very quiet. Using the whole house fan at night keeps my house cool well into the late morning or afternoon without having to use my air conditioning. This time they installed a new heating and air unit for the house. They completed the job in just two days and they were friendly, professional and they cleaned up after the job was done. I would recommend Trinity to all of my friends and family. I almost forgot to mention that their pricing is very fair and reasonable.