McClelland Air Conditioning

I purchased an HVAC mini split system from McClelland, and am very happy with it. Due to other things going on, it was about a month from when I first got an estimate, and they honored the original price. I didn’t need it immediately, so it was about 2 weeks before they started (they said that if it was urgent, they could make it sooner). George was very professional and explained everything very clearly, including pics of how the condenser and pipes would look like on the outside. Once they started, it took about a day and a half. Every one of the workers was nice and professional, and then took whatever time was needed to make sure I knew how to use it. And I’m happy to say it works great - very quiet and efficient, looks good both inside and outside (they custom make metal covers for the outside condensation pipes). It passed the permitting process with no problems. I’d highly recommend them!

Called McCelland for an appointment to fix an inoperative whole house fan. Technician showed up on time and was familiar with our fan and the controls. He found the electronic timer defective & said it a common problem with that particular timer. He replaced it in kind. When he installed the new timer, as I learned later, he uses sheet rock screws to secure the new timer. Well, it was a plastic box and the sheet rock screws stripped the threads so the new timer doesn’t fit square in the box. Now the timer he installed was billed out at $121 & change. The same timer sells at Home Depot for $27. So I’m quite disappointed. I did get a $25 discount because they service our a/c & heating system. Maybe it’s time for a change

We are in the middle of a heat wave and I'm trying to get AC for my 90 year old mother-in-law. I installed a mini-split, but had a problem and found out that McClelland services my brand of Mini-Split. I wanted McClelland to diagnose the problem and I would have been happy to pay them to repair as well. I had to wait 3 weeks for the appointment and on the day of the appointment they informed me they would only service units that they or an approved contractor installed. Why didn't they tell me this 3 weeks earlier? Why would they be so heartless to let a 90 year old woman swelter in the heat? Why wouldn't they honor their commitment?