Design Time & Tile

DO NOT USE DESIGN TIME Design Time installed my floor, Design Time hired a DJ a flooring contractor to install the floor, DJ and his crew did an extremely poor job my installing the molding on my stairs it fell apart immediately after he left. DJ also left behind a large pile of garbage on my front driveway for me to clean up. DJ and his crew also used my driveway as an ashtray and left cigarette butts for me to clean up. All my DEWALT tools also disappeared when DJ left. When I called my salesman John Barns to let him know of the poor quality of the workmanship and the missing tools. He brushed me off and DID NOT CARE. No one cared about my issues until I left a negative Yelp review. Design Times IT Guy called and was only concerned about the negate yelp review. John Barns sent me a typed note (he could not be bothered to write it in his own handwriting) with 2 logan steak gift cards as an apology for their poor workmanship and customer service, After paying Design Time, I am suck with the cleanup and finishing the job properly and replacing about $500 worth of name brand tools. LONG STORY SHORT DO NOT USE DESIGN TIME see photos below.

I posted this on yelp, but I’d also like to share my experience here as well. I will start by saying the quality of this product is nice and the prices are decent. What has left me with a sour taste in my mouth was the customer service from the owner... Ron was our first sales rep he came over and took measurements of our entry way, hallway and bathroom which were the areas we were putting new flooring in. After the install we were confused how we ended up with SIX (almost 7- we used one plank out of the 7th box) extra boxes and two end caps. My installer believes he meant to order a "stair nose" and not the extra room dividers. The sales rep did not return my phone call to clear that up so I'm just assuming.. The owner would not return/exchange out the item (see attached photo). I called the owner to voice my frustration as each box of flooring was roughly $80. She was extremely rude to me and pointed out the customer is responsible for extra material. If we ended up with an extra box or two it wouldn't be a big deal but six boxes is unacceptable in my opinion. Long story short she ended up returning the flooring (with a bit of a fight) but she refused to refund the end caps. We paid $100 extra for no reason basically. Had she been a little nicer I wouldn't have posted this review as a 2-star but working with a local small business instead of Home Depot the customer service should have been better. Next time I'll do measurements by myself and order direct from the company. I will not be returning when we decide to remodel our kitchen. If you decide to do business with them I would ask questions about left over materials and do a few different measurements.

Helpful and took the time to listen. I wish variety was a bit better, and turn around time was quicker. Also, make sure your estimate is correct as much as it can be.