Factory Direct Floor

We had previously purchased unfinished hardwood flooring and had planned to install the flooring ourselves. Life got busy and after a year we decided to find a contractor to complete our flooring project. I hired Factory Direct Floor to install the hardwood floor at our house. Everything was incredible from start to finish. I had a mixture of tile, carpet, and laminate flooring that had to get removed. Jose and the team finished the project within 7 days, covering 1,250sq ft. They were extremely professional and clean. It was great seeing the progress that was made everyday. They are such hard workers. Every day Jose would give me an update on the work that was completed and checked in with me to make sure I was happy with all the details as they made progress. I’m so happy with the final result. The owners were excellent too, payment was super easy. I never had to visit the store and everything was handled via text/phone calls.

It was an amazing experience dealing with the Factory Direct Floor. We dropped in last week and spent 1.5 hours looking at they huge selection of wood floors. My wife has finally picked out the solid Santos Mahogany, a high end natural finish hardwood from South America. We had our installation scheduled afterwards with Dave, the scheduling manager. The installation date had reached a few weeks after, so the crew arrived on time, started work and processed smoothly with our new flooring delivered 5 days later. It was just so beautiful and solid natural. We had friends over for a weekend party afterwards and everyone's in love with the floor. We have referred them to you, Factory Direct Floor and they know we have saved a chunk of money with your prices that are much lower than retail.

It was a pleasure to work with Ken and the Factory Direct Floor team all the way through the process. Lots of daily communication as the project progressed and any refinements / decisions needed to be made. The team had a clear desire to deliver on our vision and they did. Great workmanship, and now a wonderful floor.