LRG Builder Services

I was referred to LRG by my insurance company as one of their preferred contractors. I entered a contract with the company to complete extensive repairs on my home caused by water damage from a flood. LRG worked at my house for 4 to 6 days before abandoning the job (I don’t have the exact dates). I contacted their office and was informed a staff member that the project manager would return my call, but he never did. I sent several emails to the company, but no one ever responded. Finally, I sent an email with a cancellation notice attached that explained the contract had been breached and is voidable. I still did not receive a response from the company. Lastly, I sent a final letter which explained to LRG that they have 20 days to pick-up their equipment from my home as said within the contract. LRG responded within 24 hours and a worker drove from Tucson, AZ to my home in Laveen, AZ and picked the equipment within 48 hours. Apparently, the company did have access to their emails. To this date, no one from LRG has provided an explanation as to why they abruptly stopped working on my home and left the job approximately 50% incomplete. I later learned LRG had received payment from the insurance company, but I am not sure if it was for the full amount of the contract or a lesser among. Uploaded the photos of the poor quality of work LRG did on my home in Phoenix before they abandoned the job altogether. This is how they left my home, I have to find a new contractor to complete the work, but I filed a complaint with the the Registrar of Contractors office in Phoenix. Hopefully, I will get some form of resolution.

Had to reach out to the project manager about everything, he didn't communicate anything without my asking including when his crew would be showing up. Some items I had to ask multiple times before receiving an answer (budget for the flooring and the vanity) Was told by the project manager they would be building the vanity but was later told they would be purchasing one instead but no communication regarding that Was told the floors would be done after the bathroom was completed but the floors were put in over a week before the bathroom was completed Parts of the floor feels like there's space between the pad and the floor The day they put in the vanity, there was an emergency of some kind forcing them to shut the water off to the building I live in (thankfully just a handful of units per building). I received no call, no text, no communication of any kind. I found out about it because my ring camera picked up my neighbor talking with one of the guys doing work which prompt led me to call the project manager to find out what happened. After the guys left that day (2/18), one of the guys came back for reasons unknown, left my front door open and one of my cats went out the front door. The crew was gone, my son came by to let the cats out of my room as I keep them in my room while the construction is going on. When I called the pm to ask if his guy was able to get my car back inside I was given more than one story about what happenwd; 1st pm said the guy took the key by mistake and needed to bring it back. When I told the pm he went inside, he changed his story to they guy came back to do something and didn't know the cats had been let out. But again, he didn't contact me PM noticed the vanity didn't come with a backsplash & pointed it out to me. After seeing it when I got home, I agreed it needed a backsplash and told the PM this and asked him to order it. Got pushback saying "I ordered what you sent me". I understand that but I don't work in construction, I've never had to remodel a bathroom, I don't know what's needed and what isn't so I feel that expecting a little guidance in what I need to select would have been extremely helpful Didn't fill nail holes before painting Didn't sand down the seam between the old dry wall and the new before painting so now the seam is visible Painted over nails, hooks, picture putty Had to ask for a 2nd coat of paint Didn't sweep before leaving any day I was told my project was small and would only take a few days. A few days turned into a few months. Nice people but it felt like because my project is an insurance claim, the quality of work isn't there and my project isn't a priority for them in any way.

Was contracted by insurance to do a comparison bid only. Came out did the inspection then refused to complete the job. Refused to respond to insurance company for two months stalling all progress. Specifically Travis who was the inspector who came out. Horrible horrible company, wouldn’t trust them with a shed let alone a house!