Everlasting Surfaces Inc

Our contractor: JD general contractor used this vendor. Cambria counters were installed during our project. Cambria rep Matt, came out to inspect. Matt said the 6 marks were from the hold down straps when transporting. First scheduled replacement was canceled. Rescheduled for Friday 9-5@ 12pm. Everything was going great until they said the new top needs to be polished and we will be back later. No communication for 2.5hrs. We had to call them and leave a message to see what was going on. The Office person said they wouldn't be back today but can be back at 7am on Sat. Ok that's great. 7am, 745am,.....nobody shows up, nobody calls. We call the them and leave a message. We wait and wait. Call again. Nobody comes. So they left us without a kitchen sink for the whole Weekend. Not acceptable at all.

Purchased countertop through Floor & Decor and this was the subcontractor they picked for installation. BIG mistake. HUGE. Where to begin... 1. They mixed up the date of install so I had to email them to remind them of the correct date (I have the email string to prove it). 2. When they did get here, I asked them to wear booties as I am 9-months pregnant and not only do I not want dirt to track in the house, but also I don't have a lot of energy to clean up after them. After the guy assured me that he would lay down the tarp and wear booties, only one thing was done -- the tarp. No booties. Ever. 3. With up to 6 crew members inside the house standing around my gas range, no one communicated with me on what's needed. Seeing them confused, I asked and they said they can't install the countertop without uninstalling the gas range, which they don't know how to do. I immediately put my contractor on speaker who let them know that they can just PULL OUT the slide-in gas range. The installation manager acknowledged and hung up the phone -- only for them to NOT pull out the range and leave the countertop uninstalled. 4. How did I come to find they were leaving for the day, leaving the job unfinished? They started kicking up the tarp, closing the front door, and driving off...!! The only communication I got was "no, we can't put back the kitchen faucet" and "maybe we come back tomorrow". Imagine my surprise when I had to call the office to find out they were not coming back. I have never witnessed such poor installation service, let alone customer customer service! No communication the entire time of what is going on, what issues were coming up, what to expect as next steps... anything! The pictures show how they left my kitchen. PS. This is not including the damage they've done to my new cabinets. To say I'm disappointed is an understatement. Read the other reviews by Pam, Christine, Ginger, and Sunshine... this is not a fluke. This is the norm with this company.

What an amazing job! They removed our existing countertop without breaking a single piece of our tile backsplash. Beautiful cutting work on the new granite with perfectly lined up seams. Fabricators are friendly and professional. Gina and Cruz are lovely to deal with!