LL Flooring

I arrived at the store half an hour before closing and the sales associate advised me it was too late to pick up flooring. I let the young lady know I drove 60 miles to see if she would make an exception. She went to retrieve items and then said all of the flooring sold right before I arrived and she would have to order it. I placed an order for the items and two days later I found out there is no cut off time for pick up AND the flooring was actually in stock the day I went in. The website showed 20 boxes in stock before I went in. When I left the store I check the website again and the inventory dropped to 8 in stock after I purchased 12 boxes. I had to make an extra trip because the associate did not feel like assisting me. There were two employees working that day but both suggested I drive to the Redding store where it was in stock. The manager did provide excellent customer service the day I picked up my items, but I don't think I'll be returning to this location.

Love my soon to be installed new flooring. The representatives in the store are all very polite and eager to help. Great pricing throughout, my order came very quickly and had a damaged case returned for exchange no waiting. Thanks!

Worked with Roberto sold us engineered flooring for our home. Great service non pushy sales man. We drove from the peninsula because all of our local stores were closed. Despite only allowing one customer at a time he took his time and went into great Detail on all the products we were interested in. Will recommend to friends and family.