Eureka Floor Carpet One

I don't usually leave bad reviews unless I think the consumer should be aware. We got our stairs carpeted in our two story home that was built in 1950, nothing is plumb. Well the installer only took one measurement and due to the fluctuations in the with of these old stairs the carpet couldn't reach to cover to the wall of the staircase. We contacted Eureka Floor Carpet One and they sent their guy out to try to fix the situation. He didn't, because you cant stretch carpet. The best he could do was to split the difference. He was so rough with his tool he snagged up the carpet. Now every time I look at the stairs I am reminded of the gap, and how we have to figure out a way to trim the steps in. I took down my review that I left after we were done spending $700 on this terrible install because I felt bad. But now, I just feel bad when I look at the crap job that was done. So I don't want others to suffer my fate. It's been a couple years now and I still feel the same about their lack of quality control and if you decide to go with this company be sure to be more forceful than I was. Ensure they do the job right the first time. I gave them three stars because he did do a great job of carpeting around the cut out that we had to do to the bottom step, the previous owners left it so the door would hit the staircase every time you opened it.

We are pleased with our new floor, albeit the project isn't completely done yet due to pieces on backorder, however, I'd recommend shopping around before settling on this company. Initially, we were excited to work with them and to see our new floor installed. The process, though, was made confusing between what we were told by the salesperson, the estimator, and the installer. None of their spiels seem to line up. And they certainly didn't line up with what the written contract spelled out. Our job ended up costing close to $7,000 and both my wife and I don't feel that amount for the service that was provided equates. We were told by the estimator to remove the existing transitions and they would replace them. Now, we find out they can't do what they told me they were going to do. We asked for the estimator to come back out before the project ever started and the salesperson refused, saying that she could field our questions which she couldn't and didn't. It just added confusion to hear a different version of what we were initially told. The flooring was not cut evenly. The installer said he didn't have the proper tools to do that, but it would look great after we hid their imperfections behind toe kicks and spacers which we are supposed to take care of ourselves. Also, even though they are a floor company, they stop short of addressing issues related to finishing the floor at the door. They don't do doors which is also strange because the estimator said to remove all the transitions and thresholds, they would run the floor, and then finish it off with new. Installer said no, so my wife went running to the hardware stores to find a shorter threshold that would work, but they don't provide the finishing work either. Installer suggested running the new floor just up to the old, ugly looking threshold as an easy solution, completely opposite of what the estimator told me to do for the needed prep work before installation. When my wife wanted to ask a question about the floor or the install, the installer became either frustrated on the verge of argumentative or simply didn't know. I admire someone who is willing to admit that they don't know everything but, when your job is to be an expert at flooring, it would be nice for homeowners to hear more than just "I don't know." Now, the company says the transitions (which are on backorder) will not fit where we need/want them. Isn't that strange? Wouldn't you think that is the estimator's job to figure out and purchase only what is needed and going to be able to be used?! Definitely not a friendly, customer-centered experience, and not a full-service outfit.

I don’t normally leave reviews unless they are positive. But in this case I do wish we had spent our money somewhere else. The final bill for our project was roughly 20% higher than the estimate. In particular, some work that their estimator indicated would cost $600-$700 ended up costing over $2000. I tried two in person visits, some emails and a few voicemails to get an explanation, but the owner refused to communicate with us. The only communication I had was when they asked their bookkeeper to contact me about payment. Even though I never got a good explanation, I ended up paying the full bill because I felt sure they would just turn me over to a collection agency instead of justifying their invoices. The reason this is a two star instead of a one star review is because the quality of the materials and the installation are mostly good. If I had a better experience with the owners, this would’ve been a four star review.