Graniterock: Monterey Peninsula Concrete & Building Materials

Elizabeth is the best to work with! She is quick and great with communication. I needed submittals, got them really fast. Always my first call for BOULDERS/ erosion control materials (wattles, netting, fencing), mulch/ cobble/ bulk materials.

I have been to Graniterock several times and have had great experiences every time. I need to do some upgrades on my new home, and was unfamiliar with the product lines. The store has an extensive back lot where you can compare pallets of stone. I was overwhelmed at first, but one of their workers found me and answered all my questions. He was one of the orange-vested men who operate forklifts and load and unload. There are always several of these gentlemen on the lot, and their willingness to help customers is consistent and very generous. I was able to reserve 2 specific pallets of flagstone in an unusual color, to be delivered by them later with other supplies. Deliveries are $100 extra. Today I wanted to return 15 bags of expensive polymeric filler, and I was worried that more than a month had gone by since I bought it. But no problem: the workers pitched right in and unloaded the heavy bags from my car, gave me a slip of paper to take to the front desk, and I got a full refund with no questions asked. The front desk people have also been very courteous and helpful. No high-pressure vibes at all. They bend over backwards to help you find the products that will work best for you, fit delivery schedules to your schedule, give you samples to take home and try out, and just bend over backward to help out.

I have been a customer of Granite rock for going on 30 years. I have been a loyal customer and have spent hundreds of thousands of dollars if not a million. I have had a few interactions with your general manager and I have to say he has been nothing but rude. In the last few years the customer service as well as the product supply has gone way down hill. The morale of employees also has gone down. This guy may be after the bottom dollar but he may run your company to the ground. I will think twice about making purchases here in the future because of this a*#.