Rock SoLid inc.

Rock Solid coated the concrete deck and patio around our pool after we renovated the pool with new tile and a pebble finish. I chose to work with Rock Solid after researching numerous companies, reading all the online reviews, and meeting Ted. My principal goals were having a top-quality job, completion of the job as quickly as possible, and not having any surprises along the way. Cost was not a factor. As happens occasionally even with the best of companies, our particular job did not go well. I won’t go into detail but suffice to say that the result was not the look or quality of what we envisioned. I have overseen hundreds of improvement projects in my professional career, and when one does not meet standards, my first concern is how will the company respond. To Ted’s credit, he reviewed the job at completion and agreed that the work did not meet his standards and that he would make it right. It took only a few days for Ted to reorganize the busy schedules of his teams to send a new team to re do our job. This was not a small fix; he had the crew do the entire job over again. Raul and his team were great to work with and the result of the do over is beautiful and what we expected from this fine company. As important, Ted stood behind his work and did so without any issue or argument. I would recommend Ted and his company whole heartedly after our experience.

Seth was so helpful, thank you so much for making everything easier. Cant wait to continue this project.