The Cleaning Authority - San Jose

I’ve been using my local The Cleaning Authority franchise for the past six months, and finally have enough experts leave a review. I have found the teams of cleaners who have come to the house to be careful, competent, and efficient. It took a few visits for the teams to get the hang of the house—how some of the built in appliances, bathroom fixtures, and light switches operated. Keeping the same crew was helpful with that. When a newer crew came a few times, and I had issues with the quality of the cleaning, the local management was understanding. At first I agreed with them to let the same crew come back and address issues, but when that didn’t satisfy me after two attempts the managers quickly offered to send back the earlier groups, who knew the house and had success in previous cleans, and they gave me payment credit for the unsatisfactory dates. So I recommend The Cleaning Authority both for the cleaning results and their management responsiveness. I’m pretty particular about the level of clean, and keep tabs based on how I’ve cleaned my own spaces. I’m very happy with getting within 5% of what I’d do myself; and not having to do it myself!!! Management has also been very helpful in occasionally letting me add additional areas, like our front porch, at reasonable prices. That’s a nice feature, too.

Staff are professional and provide excellent service, leaving my home exceptionally clean. However, the cleaning products used appear diluted and not very effective, and I encourage management to upgrade to proper professional-grade supplies. This feedback is for the owners, not the staff, who did a great job.”

Fabulous job by the cleaning team! Been using the service for two months now and it has been a great experience each time.