Prestigious Cleaning Services

We’ve never had a cleaning service before, so we weren’t totally sure what to expect. It was supposed to be a little treat for ourselves—but honestly, it went sideways fast. The cleaner said something like, “We’ll clean your house, and if we miss anything, we’ll just go over it with you at the end.” And since we’ve never done this before, I thought, Cool, maybe if there’s something extra, I want done or something small got overlooked, they’ll take care of it. But what it really felt like was, “We’re gonna do a half-done job and if you happen to catch it, we’ll fix it—otherwise, oh well.” There were so many things missed. Like yeah, the mirror looked spotless… until I touched the top and it was dusty. Same with the shower—looked great until you ran your finger along the top edge. But it wasn’t just high-up stuff. There were bug guts on the wall, dirty handprints at eye level, and dusty baseboards. Just really basic things that shouldn’t be skipped because it was on the service agreement!! I texted the owner, Jen, and she basically said, “Well, we offered to go over it with you but you refused.” And I’m like, yeah—I was already frustrated, and your team clearly didn't know what they were doing if you're the "professional" and I have to point out your mistakes? If I have to walk around pointing out all your mistakes, I might as well have just done it myself. And if I had pointed out everything they missed, they would have been there the whole day. Attached are a few of the basic items that were overlooked. The service agreement feels like an empty promise—they listed a number of tasks that were either not done at all or done poorly. The cleaning team even told me they "spot clean only" and only address areas that look dirty to them. If something doesn’t appear dirty, they don’t clean it unless specifically asked. One particularly surprising example: the living room TV wasn't cleaned. When I reached out to Jen, she responded that "TV screens are not cleaned as they are sensitive electronics." That’s odd, considering all the monitors and TVs upstairs were spotless. Thinking back, I’m actually noticing some issues with a few of my electronics now, so I may need to file a claim.

As a realtor who takes pride in his work, it's important that I have the best possible vendors to recommend to my clients for any of their needs in preparing their homes for sale. Jennifer and her team take so much pride in their work, making sure everything is absolutely perfect. On top of doing everything to make sure their job is done to perfection, Jennifer also provided help in other things that needed to be done for my clients, at no extra charge, to help us make sure the house was ready in time for the listing date. Jennifer is always professional and friendly, as well as her team. They are always great to work with. I will continue to recommend them to my clients, and anyone who needs an amazing house cleaning experience should schedule an appointment with them.

Lindsay was amazing. It was the best house Cleaning I ever had. She was very thorough and very friendly. I would definitely use them again.