Kings Cleaning

DO NOT USE Kings Cleaning for a move out clean!! The whole experience was a mess. Moving is already stressful enough, do not add this unprofessional business to your plate. I have used MaidPro cleaning services for a year with absolutely no problems, and I was always very satisfied (I recommend them!!) however, I needed a move out clean on a specific day after we were done moving, but before our walk through with our landlord and MaidPro did not have availability. I looked up other maid services and found Kings Cleaning and they said they could clean on the day I needed. In retrospect it might have a been a red flag that they were wide open and not booked! I never in my wildest dreams would have pictured how my cleaning went down. First, they sent me a text the Monday before my service, my service was on Thursday, and said that the arrival time was 1:15-2:15. Great. I made arrangements accordingly. Then on the day of my service, I got a text at 11:30 that said, “on our way! See you at around noon” There was no communication if it was okay if they came early, just that they were headed to the house (screenshot included). I was at work so I scrambled to get my husband over to the house to let them in. When I got off work and got to the house at 1:45, I walked in to speak with the lead and asked her how things were going. She seemed stressed, tired, and unprofessional. She said, “we are almost out of time but we are trying, you have a lot of blinds!” I asked her what she meant by almost out of time. She danced around the issue, would not give me any times, and just said that there was a lot of build up in the house and she didn’t get there on time because she had to “go by the office to get a vacuum” Whatever that means? They didn’t bring a vacuum to a vacant home for a move out clean? I have included BEFORE pictures of my home. The home is 3 years old, a brand new house that my family is the only family to ever have lived in it and we used MaidPro professional cleaning services regularly. There was not a lot of build up in the home. So I said, what is not done? And she said to me, “there is only one room done, the master bedroom is the only room done and we are almost out of time” as she said these words to me, she was in the process of cleaning the baseboards of the master bedroom. The one that she just said was done. The home is 2,000 sq ft, has 4 bedrooms and 3 bathrooms and stairs. All of which was included in the estimate. When they are reached their 9.5 hour labor estimate, not a SINGLE room was finished to completion according to their own standards. And MOST rooms were not even stepped foot in. The master was ‘mostly’ done, the laundry room was ‘mostly’ done, and the kitchen was done with the exception of the window sill, window tracks, blinds and doors were all NOT cleaned. The downstairs bedroom, bathroom, stairway, and living room were not TOUCHED. Not even a little. I called the office and said I was flabbergasted that the estimate was so off base, and Cari proceeded to tell me that they spent a lot of time cleaning the walls. Mind you, cleaning walls is NOT something they included in their scope of work. So they spent their time doing sometime I didn’t ask for, and they couldn’t finish what I did ask for?? But I had to pay for the time they spent anyway? She said she would give me 1 hour free because I was not satisfied, so I ended up paying $609 for a house that looks pretty much exactly like before the “cleaners” showed up. These are not close up photos, because I never intended them to be before pictures for an argument with a cleaning company, they were simply move out photos I took for my landlord. Do you think these photos look like a house that is so egregiously dirty that their estimate is so far off base that they didn’t even touch HALF the house and didn’t complete ONE room to their standards? Cari knew I was unsatisfied, didn’t call me back, she texted me that she was having “phone trouble” and let me know that she would be charging my card on file.

This is by far the best house cleaning service we have ever had. Chelsea is phenomenal & that is an understatement. She is extremely detailed in cleaning, compassionate, professional, & always shows up on time. We are extremely meticulous with our home & she exceeds all expectations. The staff is also amazing, handling scheduling with ease & extremely polite. If I could give them 100 stars I would as 5 stars doesn't say enough. Thank you for all that you do!

A big thanks to our cleaning technicians! They did an amazing job. Morgan was very respectful and professional throughout the whole process. Thank you so much! Looking forward to our next session.