House Cleaning Maids

Very disappointing experience with this house cleaning service. I booked this service based on a referral from my cousin, who specifically warned me that she had to try multiple teams before finding a good one. I requested the same team she uses, and although the scheduler agreed, they sent a completely different team without informing me. The quality of cleaning was extremely poor. I keep my house very clean and only schedule monthly cleanings for maintenance, yet there was no visible sign that key areas were cleaned at all. Bathrooms appeared untouched, cabinets and the microwave were not wiped, and window shutters were left dirty. I had to repeatedly follow up during the entire 4-hour service. When the cleaners finally left, they walked out leaving dirty shoe marks throughout the house, which I then had to clean myself. I paid $400 and was left scrambling the same evening, despite expecting guests. When I contacted management, they offered to send the cleaners back the same day, which was not possible due to time constraints. No one followed up to reschedule or offer a proper resolution. I have never had such a poor experience with a cleaning service before and feel completely cheated for the money I paid.

It was a good experience overall. The cleaning team is very friendly and detail-oriented. They did 3 hour deep cleaning at my house and did a professional and thorough job. The customer service team is also timely at responding and easy to communicate with.

They did a great job in cleaning our place. The company accommodated our request in 2 days. The cleaners did a great job.