Sparkling and Beyond Cleaning Services of Hayward

Very poor service. Maybe they are good for cleaning empty houses after or before a moving but for standard cleaning services they provided an awful service. They pretend to clean houses without moving anything. Nobody expects cleaners to move heavy forniture or delicate equipment, but they use the excuse of not moving furniture/objects to avoid cleaning most of the house. You have a small box under the bed? Then they don't clean under the bed. You have a plastic bottle or a cleaning product in a corner? They don't clean the floor around there because "they can't move things". They also provide a pricy window cleaning service, but guess what? They only clean one side of the window and if there's a small object near the window, forget about it "they can't move things" so they'll skip the window and charge you for it. Total: 215$ for 1 person working 2 hours in total. Insane.

My apartment requires professional carpet cleaning in order to get our security deposit back. I booked this service a week ago. I get an email the day before the service is scheduled telling me they don't have a service team in my area. I don't understand how it took over a week to realize they can't do it. Why did they allow me to book if they don't have a team in my area? Now I am unable to find a replacement that can perform the service on extremely short notice and I will lose a $2000 deposit. I am furious to say the least.

They power washed the exterior of the house but didn't bring the correct equipment to wipe down the windows. So, my windows had streaks on them. They said that they were coming back to redo the windows from the outside but no one came. I requested A Deep Clean for a 4bdrm/3bth house, they sent only 2 people and 1 lady, Gloria, did mostly all the work because she had to redo the other person's work. I had to watch and inspect what had to be redone. I would not use this company again unless Gloria comes.