A-1 Cleaning Services

A-1 Cleaning services did an amazing job on my home cleaning. They were able to accommodate same-day service and had incredible attention to detail. I tend to be a “picky” customer and I had ZERO complaints. Their attention to detail was unmatched. Kimberly, followed up with me the next day making sure everything was okay. I am very happy with their cleaning services. I will continue using this company for all my cleaning needs.

I am leaving this review not because of the move-out cleaning itself (as that is still to be determined and this will review will be updated accordingly, if necessary), but because of the deeply unprofessional, coercive, and ethically sloppy conduct of the owner/manager, Kimberly Gonzalez. I paid $150 upfront as agreed. Prior to the job, I was explicit—in writing—about my maximum budget and that any flexibility was conditional on being informed beforehand. Instead, once the team was already on site, the price began to escalate in real time. First, I was told the total needed to increase to $250 (an additional $100 over the $150 already paid). When I objected—because this exceeded what we had discussed—I was then pressured for “at least $50 more,” framed as unavoidable because the workers were “overtime” and the clock was running. In other words: the terms changed after work had begun, and my consent was treated as irrelevant. The justification for this escalation was frankly bizarre. I was suddenly informed that the kitchen sink “drained straight to the bottom,” implying a plumbing issue—and then implicitly accused of previously managing this with a bucket or bowl. Let me be clear: I have been accused of many things in my life, but secretly concealing a fictional plumbing failure with a bucket is not one of them. There was no known sink issue, and in any case, plumbing problems are not a cleaning surcharge, nor are they something a customer should be financially ambushed over mid-job. What followed crossed from unprofessional into coercive. I was repeatedly told that if I did not immediately pay more, Ms. Gonzalez would have to “come out of pocket,” that there was “no time to go back and forth,” and that payment later was not acceptable—despite the fact that the back-and-forth was initiated solely because the business changed the price after the service was underway. I was even asked who the homeowner was, an irrelevant and inappropriate question in context. At one point, Ms. Gonzalez explicitly stated that she does not care about bad reviews because she has plenty of good ones. So, respectfully: if you don’t care, then here it is. Small businesses deserve support. Workers deserve to be paid. What customers do not deserve is to be pressured into paying more than agreed upon, blamed for unrelated household issues, and emotionally cornered into compliance while being told their prior boundaries no longer matter. I ultimately paid the additional amount simply to end the interaction. If you choose this company, understand this clearly: — The initial price is not final once workers arrive — New “issues” may appear without advance notice — Budget ceilings may be disregarded mid-job — Communication becomes pressurized and inappropriate Proceed with caution.

I don’t think Ive ever seen my living room rug this clean before. Much appreciated! The girls that helped did great. Everything looks shiny. 👍🏽🙏🏾