SERVPRO of Palo Alto

I contacted Servpro San Mateo on a Sunday night about a fiberglass mattress issue and was amazed that they picked up and had their Palo Alto crew out the next morning. When the scope was larger than they initially planned for, they were careful to take pictures to share with project manager Martin and come back with a detailed scope of work and pricing. It was definitely a pretty penny but the team was flexible within the scope to make sure the right areas were clean, they did not nickel and dime which I appreciated. Elyi, Piki and Maria did a very thorough job over 2 days and communicated well through Martin. I feel glad to have my home back in good shape.

When our retail bank branch experienced a flood event, ServPro was on the scene within 90 minutes assessing the damage and beginning the water mitigation process. From there, the ServPro team worked closely with us to identify the issues and provide a plan of action and timeline for completion. Their team worked late evenings and weekends to get us back up and running as quickly as possible. Thank you for your professionalism and dedicated follow-through!

I cannot say enough good things about Chelsea. She has helped me with mitigating smoke damage in my home after the Eaton Fire. She had answers my adjuster did not, she could give me a good timeline & educate me on the process, she quickly responded to my many questions & concerns & she was extremely accessible & responsive. She gave me hope & then confidence that the work on my home would be done well, right, & as quickly as possible. Plus, i enjoyed her as a person, which actually made this process much easier. Her team was also great & the other purple I worked with through her were equally competent & confidence-inducing. My house has never been cleaner & they organized it better than I did! I am very impressed!