SERVPRO of Los Gatos / Monte Sereno

Where do I start? I will start by stating that I rarely write a review but this warranted it. I started with one leak and randomly selected SERVPRO due to the urgency factor. I got lucky. Starting with the remediation side, Damion came out and thoroughly explained what was needed and had remediation on site the next day. Everything went as planned and within budget. Damion then gave me the reconstruction side of the house contact , Tee. I have been out of the construction side of things for 10 years and wow did I get lucky. Professional, extremely responsive and well connected is Tee's middle name. I challenge you to find a better leader in this process. Through the reconstruction process we found two other leaks and remediation had to return. I have met probably ten of the SERVPRO staff and have been very happy with each of them. When you go through an unexpected remodel it is hard to find a silver lining but each of the referrals and the SERVPRO staff have made this experience the best possible one. I hope to not see the SERVPRO team at my home again but if I do I am confident I will be well taken care of. THANK YOU!

Really happy with the team that helped with the water damage at my home. Every team member I interacted with was incredibly responsive, professional and made sure to explain the process each step of the way. The crew was very thorough and clean and careful inside and outside my home. Their calm demeanor and friendliness definitely helped me manage this stressful situation. Very grateful for all their hard work.

Water damage is always a very scary issue. The team at Servpro were fantastic. They were super responsive and very professional. We had a great outcome, too. Overall I would give our experience an A+ and big kudos to the team.