Rivers Plumbing, Heating And Air

Avoid this business – dishonest practices and unprofessional behavior. I am writing this review to warn others about my recent experience with Rivers Plumbing, Heating and Air. I hired them expecting the professional service they advertise, but the reality was significantly different. The technician (the owner) failed to properly diagnose the issue with my system from the start. He proceeded to order and attempt to install parts that he knew—or should have known—would not resolve the problem. When I questioned this, he attempted to frame his lack of competence as a "favor," claiming he was "giving me a deal" by not charging for the time spent on his own mistakes. Furthermore, the labor process was highly inefficient. He left the job site multiple times during the appointment to run errands and handle personal phone calls, all while racking up hours for work that was ultimately of no consequence to the actual repair. When I raised these concerns and addressed the charges, the situation escalated unacceptably. Instead of resolving the billing dispute professionally, the owner resorted to intimidation tactics within my own home. I was particularly appalled by his attempt to bully my 90-year-old mother, trying to shame her into paying for unnecessary and what I believe to be fraudulent work. I strongly caution anyone looking for a reliable, honest plumber to look elsewhere. This business does not operate in good faith.

They have been so helpful in replacing 2 of our water heaters and one was a tankless! Steve is a very honest man and after seeing the care to detail him and his son Ryan have done I would trust them for any other future project we will have.

Today one elderly gentleman came to help us on a heater issue. I spoke to the scheduler when I fixed the appointment and she agreed that he will check both heater and AC. He reset the thermostat in an irreversible manner and gave irresponsible replies to questions asked and left, and charged us heavily for the service. Very poor customer service and a RIPoff business; lacks integrity…be doubly careful with them…they are only after money…