H & R Plumbing & Drain Cleaning, Inc

Terrible customer service. We had a home warranty and were referred to H&R and had to pay a $75 service fee and were told it would be covered. A plumber came out and said we needed a new toilet and that they would get the paperwork handled and would get back to us that same day. We have five people in our house using one toilet and this was an urgent need. No word back by the next day and I called H & R this morning and was told no update yet. I then reached out to Fidelity Home Warranty and I sat on hold for hours. Finally I was able to receive an automated message regarding our status of our work request approval and was told it was approved and I was to follow up with H & R Plumbing. I called you guys back and your receptionist said it was denied about two hours earlier. Why no one would call us to tell us that and more importantly why you would not call to try to schedule the work as we still need to get a plumber to replace the toilet No follow up or customer service from H & R Plumbing and the company that referred us to you, Fidelity Home Warranty. Lack of follow up is so disappointing.

He was prompt and absolutely honest in his work. Example, after fixing leak in toilet, I noted two other issues I have been having and in both cases he could have engaged into a service to research issue and I would have expected as much and gone with it. Instead he explained what he knew to be the issue due to his experience (case 1) and on the other situation, he looked under sink and turned up the water. We have consulted at least one other plumber if not two previously over the past years and not one thought to check that water source. Again, I was prepared for having to do extensive testing of the pipes and would not have known any better had he went down that path. Juan is now permanently in our contacts for plumbing issues. While price for fixing toilet was higher than I anticipated I have no idea what is reasonable, but I liked that he values his time and expertise that he brings to the job. The honest work just further justifies work with him.

DO NOT USE THIS COMPANY! I had an appointment scheduled for today. The lady failed to lock in my appt and told me out her own mouth YES she did fail to lock in my appt and the best they can do is reschedule for Monday! Not acceptable I’ve been without hot water since Saturday. Thank you for your incompetence!