Bay Water Plumbing & Water Systems

Alvaro and Tommy completed the job is a timely fashion. Work was done professionally and cleanly. They took time to communicate their progress and status as needed to keep me up to date. This was a large job with water softener, new tankless heater, and new gas line from the meter. Permitted! Thank you for your great service. Prompt and trustworthy.

Recently, our Bradford and White natural gas water heater went out after 17+ years and I needed an immediate replacement of the same brand (I am very happy with B & W). I went to the Bradford and White website and looked for authorized plumbers and then I looked at their ratings. Bay Water shows high ratings but I was very disappointed with most of my experience with them. In the initial phone call, I mentioned that I wanted a specific B&W water heater and they said that they would take care of me. I tried to tell him the model number but he didn't really want to hear that. So, being in a rush with a house full of visitors, I needed fast service and took my chances. Well, the person who installed the water heater seemed to be knowledgeable and did some measuring and then ran back to get the water heater. To be nice, had already helped make the visit shorter by shutting off and draining my water heater. Also, the earthquake straps were already in place do no extra work needed to be done. Well, he did come back with a Bradford and White but an 18" wide one that had a lower recovery rate than the one I wanted. Don't get me wrong, it works great but I would have preferred some kind of explanation of why he decided for me on the 18inch wide one - clearance might have been his answer but I was willing to move anything that he might have deemed in his way. Also, he seemed to be in a hurry and when he was done, I looked at the job and was surprised that he used a 20" drain pan underneath this 18" wide water heater. He didn't explain why he thought that it was okay to leave the job as finished when the outer door near the burner at the bottom of the water heater WOULD NOT FIT within the narrow drain pan. The bottom line: pretty sloppy work for at least $1000 in labor! I will not be using their services in the future. I would suggest that you try to find a one-person professional who takes pride in his work and puts his own name on it. Unfortunately, these folks are hard to find.

Great service by Alvaro and Team. They installed water softner with RO. Took care of the whole setup with ease and I had a tricky plumbing system, they were able to provide alternate options and completed the work. Really happy with their service!