Key Termite & Pest Control Inc

Dear Key Termite (Tyler and team): Now that everything has been completed and we’ve received the final clearance, I just wanted to take a moment to thank you for all you’ve done. What could have been a very stressful experience turned into a positive one because of the way you handled it. Throughout the process, you kept us informed, answered our questions, and followed through on every detail. We especially appreciated your persistence in making sure each issue was properly repaired and bringing in the final inspector so we could have complete confidence that everything had been done correctly. It’s not often that homeowners walk away from a major repair feeling this reassured, but that’s exactly how we feel. We now have peace of mind knowing our home is solid, and much of that is thanks to your professionalism, integrity, and commitment to doing the job right. Thank you again for your hard work and excellent customer service. We truly appreciate it and wouldn’t hesitate to recommend you and Key Termite to others. With sincere thanks, Janice and Ted

If you value timing, respect, accountability, and competence, run! I’m completely appalled by my experience with Key Termite. I had multiple calls with them before the tent went on, and each time they assured me the tent would come off “first thing in the morning” on Saturday. They knew I had a narrow window with other services, including gas, internet, and other move in appointments, scheduled immediately afterward, and that timing was critical. Yet Saturday came and went, and no one arrived anywhere close to first thing in the morning. After hearing those exact words multiple times, they did not show up until nearly 11am. In what world is 11am. “first thing in the morning”?! They lack any professional process. They sent subcontractors who could not communicate safety information or provide clear answers, leaving us completely in the dark. The safety notice was hidden rather than clearly posted, adding even more confusion. When I confronted the owner about the situation, he was defensive, and the office’s follow-up was hallow. To make matters worse, they appear to have little or no meaningful support available on Saturdays, despite scheduling work that directly impacts whether customers can access their homes. If you are going to make promises about weekend service, you should be available when those promises are not kept. Their communication was a disaster from start to finish.

We’ve been with Key Pest Control for years at our house as well as our business. My mom even uses them now. Our technician, Mike, is awesome! I can call or text him with questions and concerns regarding either account. He is quick to respond and promptly addresses any pest issues we’ve had pop up between services. We’ve had him assist with ants, wasps, mice (one very stubborn mouse), and squirrels. Mike is knowledgeable and friendly making it easy to work with him. Definitely recommend!