Valley Comfort Heating and Air

Highly Recommend Valley Comfort Heating & Air in Santa Rosa We absolutely love the team at Valley Comfort Heating & Air in Santa Rosa. After another local HVAC company improperly installed a thermostat and was difficult to work with, we were frustrated and concerned about our heating and air conditioning system. It was clear they didn’t take the time to do the job right. Valley Comfort Heating & Air responded quickly and provided outstanding HVAC service. Their technician immediately diagnosed the issue, thoroughly inspected our entire HVAC system, and explained everything clearly. They fixed the problem efficiently, and our system is now running perfectly. From start to finish, the Valley Comfort team was professional, knowledgeable, thorough, and genuinely cared about the quality of their work. That level of service makes all the difference. They will absolutely be our first call for HVAC repair, maintenance, or a full system replacement. We confidently recommend Valley Comfort Heating & Air to homeowners and businesses in Santa Rosa as well as the coastal communities of The Sea Ranch, Gualala, and Point Arena. We appreciate that they are willing to travel and support both residential and commercial HVAC needs along the North Coast. If you’re looking for a reliable, honest, and skilled HVAC company, Valley Comfort Heating & Air is an excellent choice.

A/C wouldnt communicate with thermostat. They came, check everything and was able to fine the issue. They replaced the part that needed replaced and keept us informed the entire time, answering all our questions sometimes even before we had the question to ask! Very knowledgeable and professional. They quoted us one price but then discovered that the previously installed part was incorrect so they gave us the correct part and it was about $100 cheaper!! Great service, great communication, same day (with in hours of us calling) service (that coat us a bit more than a normal call but worth it). And to top it all off our A/C works great now!!! 10/10 would recommend!

I would have liked to give a 5 star rating but just can't. I was told I would get a call back the next day, after my initial call, but had to call them the day after. Was told they would be here between 10:30am and 12:30. Got a message at 12:51 saying he was "en route" @ 12:51. Finally arrived at 1:45pm. I understand delays can happen but I would at least expect a call informing of the delay long before the agreed appointment time had expired. Just a little better communications would be nice. The actual service work was excellent. This in a honest and reliable company. They just need to focus on over communicating, under committing, and over delivering.