Estes Refrigeration, Inc.

I have trusted Estes Refrigeration for around 30 years. They have a long-standing reputation and exceptional service. From their most recent project they completed for me, their technicians came out, on time (actually early). The work they did was more than I expected, they took the extra time to plan out the project, and discuss with me so I understood exactly what needed to be done. I am very impressed with the intelligence and experience of the team that worked on this project. I really liked how they took the lead on the entire project and made what was a nightmare for me, turn into such a smooth and successful project.

This company needs to first train its employees on how to drive. Today while I was driving, I realized a van/truck from this establishment tailgating me while I was going nothing less than the speed of traffic. This leaves me with a horrible first impression of this company before even receiving any service. If the employees don’t even have basic manners and a sense of safety, I can’t trust them with any services, and would like to advice everyone to be careful when thinking of choosing this company.

Requested replacement of door gasket on commercial refrigerator and diagnosis of why door wouldn't close all the way. Engineer replaced the gasket and claimed he inspected the hinge, but couldn't find cause of door problem. Estes recommended replacement of the refrigerator for over $10,000. I then inspected the hinge myself, immediately identified the problem, ordered the necessary part online for $37, and replaced it myself. Estes charged me "Journeyman" labor rate, despite the so-called journeyman being unable to identify a problem that I (a laymen) identified with 10 minutes' work, and replaced with another 20 minutes of work.