Bell Products

After 30+ years, we were in need of a new HVAC system and received quotes from three different companies. From the start, Bell Products stood out. Rick stopped by right on time and was extremely professional. He thoroughly inspected our system both inside and out, explained the different system options clearly, and was very knowledgeable and friendly. He sent us a detailed quote by the end of the day, kept in touch throughout the process, and had everything scheduled for the following week. The installation was handled by Shawn and Alfredo, who completed the job within two days. They were both polite, professional, and hardworking, and they cleaned up as they went. The entire process went smoothly, and we were kept informed every step of the way. Overall, we are very pleased with Bell Products. Everyone we worked with was courteous and professional, and the experience was stress-free from start to finish. I highly recommend Bell Products for anyone in need of HVAC services.

I contacted Bell Products to repair my air conditioning unit. The technician replaced a thermostat and topped off a low charge—I paid $902 for this service—but the system still didn’t work. They then told me I needed a leak search for another $900, and eventually said I needed a completely new system for $10,000. I contacted another vendor, who confirmed the unit was fine—only a small pump needed to be replaced. I replaced the pump, and the system now works perfectly. It feels like Bell Products pushes unnecessary repairs and expensive replacements to maximize profit rather than actually fixing the problem. This caused me a lot of stress, and I feel the $902 charge was for incomplete or inadequate work. I have disputed the charge with my credit card company and will file a complaint with the California Contractors State License Board to address what I believe is misleading and potentially fraudulent business practice. I would not recommend this company. Look for a smaller, honest firm that will actually fix your system without trying to take advantage of you financially.

Excellent customer service and quality work. Dave has a great attitude and was able to design and make me custom flashing in 10 minutes. Highly recommend Bell Products.