The Garage Door Pros

These guys bought Sonoma Overhead Doors (SOD) and ruined it. I am general contractor who solely used SOD for the past 12 years and my father used for 15 years before me and it was always a great experience. Now...They have the worst customer service, rude, and are not honest business people. We have a project we went into contract with them over 4 months ago and still have not received product. My clients are furous and I can't give them a straight answer because Garage door pros won't give a straight answer to me. I highly recommend using someone else.

Had them install a new door opener (Craftsman) 2 1/2 years ago. Cost me $50 for the estimate and $150 to install. Last week after power outage had to manually open and close. Would not work electronically. So tried to fix but pulley broke (plastic). Ordered one from Sears $18 with shipping. It broke. Ordered a second one from Walmart, $5. Called Garage Pros to fix door with part i supplied. They said it needed to be loosened to install pulley. Installed it and it broke. Then looked at my installation manual and said it was missing the spreader. Wait! You guys installed this and it has worked fine with obviously no spreader. Charged me $197 and fixed NOTHING!!! Never using them again!!

After a delay of two months by screwup on order, got an upscale, great door through them one year ago. Ordered & Installed by Frank, a very knowledgable and responsive professional. Minor problem developed 11 months after installation, found to be in need of simple silicone spray of guiderails. Due to hosting a burned out couple, in our home, who lost home in recent Santa Rosa fires, I was four days late, after warranty, in requesting a brief check which took less than 15 minutes to rectify. Owner, Louie, hard-balled me into paying $197.50 for this brief visit that should have been comped/covered in 1 yr warranty for good customer relationship. We had recommended this company many times this past year. Never Again! We will return to a reasonable Santa Rosa competitor. Oddly, my orig. posting was not posted...wonder why? Capt & Mrs. R. Saber/Novato