Lodi Garage Door Repair

TLDR: My Garage Door broke, Michael came out same day, inspected, fixed it, and saved my a$$ from potentially having to replace the door! We had a garage cat that likes to jump from the attic to the garage door. Well over time, this tampered the door and this morning it broke. We put in online for someone to come out. The company called me almost instantly after putting my request. Had a free inspection and estimate. The time frame they said changed from 5-7 to 7-7:30. Michael arrived within the time frame and came in to inspect the door. He communicated his process and solution. Turns out the top bracer bar was broken, so he replaced it, added a secondary support bar, tightened the springs, tested the door and ensured everything was satisfactory. Everything also came with a 1-Year Warranty on the parts and labor too, which the company has varying degrees of warranties depending on the work done, all the way up to Lifetime Warranty! Michael is a hard worker! Would definitely recommend, thanks again! Paid: $500

Buyer Beware: Whatever Happened to Customer Service and Pride in One’s Work? I am writing this review for one reason: to warn other customers about what happened to me. I accidentally bumped my garage door while backing out, so I called this company to come repair it. They came out on Thursday and charged me $401. To be clear, I was okay with the $401. I assumed I was paying for a professional repair and that the problem would be fixed correctly. Instead, the very next time I used the garage door, it fell off the tracks, twisted the rail, and would not fully raise. In other words, after paying $401, my garage door was not better. It was worse than before and now unusable. Because I needed to get the garage door closed quickly, I called their emergency service line on Saturday. That experience was awful. I was routed into one of the most frustrating AI systems I have ever dealt with. It was clearly AI, but it was presented in a way that seemed designed to make it sound human, even with fake background noise like it was sitting in a real call center. I finally pushed it enough that it admitted it was AI. That is deceptive, and when you have an actual urgent home repair issue, it is infuriating. While I was still trapped dealing with that AI system, a technician called me and told me it would be another $201 for him to come out. I explained the situation clearly: your company had just worked on my garage door on Thursday, and now by Saturday it had fallen off the tracks, twisted the rail, would not fully open, and was worse than before your repair. He told me he understood, wanted to help me would be there within an hour to fix the problem, he understood why I did not want to pay the $200 emergency fee. Then he never came. I tried to call him back and once again had to fight through the same horrible AI system. Eventually I got through to him. At that point, he told me he was not coming after all. His explanation was that I had pressed the wrong prompt when I called the AI system (there were no prompts to push, and I had hung up telling AI I hope that they were recording my call and played it back to their team) and that his boss told him not to come because he was worried he would not get the $200 emergency fee, even though the technician had already told me he was on his way. Let that sink in. I had already paid this company $401 for a repair that made my garage door worse. I was now dealing with an unusable garage door. I was told help was coming within an hour. Then I was told no one was coming because they were worried about collecting another fee. I asked the technician to have his boss call me. He said he did not want to give me his boss’s private line. I told him, “You have my phone number. Have your boss call me.” That never happened. So here is the full picture: I paid $401 in good faith, the repair failed immediately and left my garage door in worse condition, I was forced into a deceptive and maddening AI “emergency” phone line that would not let me speak to a human, I was quoted another $201, told a technician was coming, and then abandoned. At this point, I do not want this company back at my house. I do not trust them. I will be disputing the $401 charge, and I am now paying someone else to fix the damage. Based on my experience, I would strongly advise anyone considering this company to look elsewhere.

Great garage door repair service. They fixed my door quickly and also recommended a garage door spring replacement. Very professional team.