Knight's Carpets & Interiors

I’ve used Knights Carpet for a few different projects over the years and they’ve been consistently great. They helped me with Hunter Douglas shades in my home and also custom made area rugs out of carpet, which turned out exactly how I hoped. Most recently, I had an issue with one of the shades. They jumped on it right away, worked with Hunter Douglas, and made sure everything was handled under warranty with zero hassle for me. Good people, responsive service, and they stand behind what they sell. I wouldn’t hesitate to use them again or recommend them to anyone looking for flooring or window treatments.

It's incredible how poor my experience with Knight's Carpets has been from beginning to end. My contractor brought on Knight's to complete a little over 4,000 square feet of flooring at a building I was remodeling to turn into a therapy center for special needs children. During my visit to pick out tile, the salesgirl, Mallory, brought out very pricy looking tile. I asked her if it fit into the budget we had outlined and she told me that she "didn't know". The following meeting with Mallory and my contractor I was informed that the tile we picked out was $4,000 over budget. I told the team that I did not approve of this and didn't appreciate the lack of transparency for the budget. Who tries to financially rip off special needs children? This company has such low integrity. But that wasn't the end of our horrendous experience with Knight's. The floor installers spent most of the day on their phone staring at my employees who were preparing the clinic for the children to come receive therapy. The day they left the base boards were already coming away from the wall and the door stops they installed were falling out of the baseboards. We have several cracks in the brand new laminate flooring, which it has taken over a month for them to come repair. In addition to that, the flooring does not reach near enough to the end of the wall to maintain structural integrity, so the baseboards have collapsed into the gap within days on installation. Today they told my contractor they were repairing both the floors and baseboards. They fixed a couple (but not all) cracks in the floor and none of the baseboards. They've told us numerous times that they would come repair it, so we cleared the clinic of children who intensively need therapy, but they did not arrive. The children we work with have enough struggles in their life, and the subpar service from Knight's is further exacerbating an already difficult situation.

Mallory came out promptly and measured our house for LVP and tile in the powder room and laundry room. The proposal arrived quickly and was very close to another estimate I received. The install went flawlessly and we are very happy with everything. Knights handled moving the furniture out and back in making it an easy process. Would highly recommend Knights!