Towne Flooring Center

Towne is literally the worst business we have ever had the displeasure of working with. To say we are unhappy with our flooring install experience would be an understatement. We had the Mannington AduraMax in Gunstock installed. This flooring DENTS. The installer dented new planks moving our fridge back. He had to rip them out but missed a couple that we noticed later that night, so he had to come back out and redo it again. Guess what? The floor dented again when moving our fridge back. My husband had the idea to lay another layer of the same plank (that was damaged previously) over the flooring to protect it against denting...it didn't work! It dented right through the layer on top. After being ripped out and fixed AGAIN, they layered our old laminate over the flooring when moving the fridge...it didn't dent underneath. For some reason, our old low quality laminate doesn't dent, but this stuff does. The manager claims this is standard for LVP after my husband complained, but no one disclosed this to us. It was touted as top of the line, waterproof, scratch resistant...but no one said it dents easily. Also, we know people with LVP and none of them have had this issue. The floor is also "bouncy" in several areas. We were assured by the installer and two different people at Towne that it is normal and would settle, but it hasn't. When my husband complained to the installer again when he came to fix the denting, he said that our floor wasn't level...yet he told us before installing that nothing needed to be done and he was going to start laying the plank! So which is it? Is our floor level or not level? And if it wasn't level that should have been mentioned and corrected prior to the floor being installed. My husband called Towne and talked to the manager, who came and looked at our floor. He had the installer come AGAIN to level a spot on the floor, but it didn't help because there are multiple spots that need to be leveled. But that's not all! The installer didn't put silicone along the walls that border the outside, which is what we had before. My husband told him we would like it done because it was there when the old laminate was ripped out. The installer insisted there was no need for it and he's never seen that before. We wound up having bugs coming in that way, specifically an army of ants. We have NEVER had that issue before, so clearly it was because he didn't put the silicone back along the walls. He also cut one of our baseboards despite it being the perfect size, so now the baseboard has a cut in it, there were scratches and scuff marks that wouldn't come out and needed to be fixed, and my husband had to help move appliances when we PAID for it to be done. We were told verbally that there is a two year warranty on the install. My husband asked to get that in writing. He was told that it is in the contract. My husband looked...it's not in the contract. He asked again to get it in writing, to which they told us verbally that there's a two year warranty. For some reason, they really don't want us to have proof that there's a two year warranty! Our floor still isn't fixed. We want a discount and to be over this whole situation, but they want to redo our floor, which means more time out of our lives and having to move heavy furniture that was a struggle to move the first time around. We have a very heavy piano and cabinet that we were barely able to move the first time around. The other option was a $200 discount to keep it as is, which is insulting for everything we've had to deal with. Even if they come out and redo the flooring, we deserve more than $200 off for everything we've had to put up with! To make matters worse, Towne never checked in to make sure we were happy with any of the fixes. They just sent us the bill in the mail. Now they are threatening to take us to collections. Horrible company. Go anywhere else. Update: They came out AGAIN. Different installer. Manager came out to check a couple times. Floor still isn't fixed. We paid because we are sick of dealing with these people. $460 discount.

I went small and local for personalized service. I did not get that here. Willing to pay extra for it too instead of big box. In hindsight, I will be recommending big box stores. Let me explain. We worked with Penny. She locks you in as a client. Ok, good. We went in another day with further questions, and she was not working that day. The other two associates said I will have to call her or come back another day. The other two asosociates were not willing to help. If you over order, you can not get a refund. If you under order, and you need more? You have to pay an extra freight charge. Ours was >$100 shipping to their store for me to pick up for extra trims and one box of LVPs. When I picked up these last extra items, I felt like I was being escorted off the premise with two big (but they were cool guys) guys that obviously do all the lifting in the back because energy got weird between us and Penny. IMO, any associate should be able and willing to help. Anything bought and unopened within a reasonable amount of time should be able to be returned. Wishing you the best.

Excellent product and happy with the results. Communication and lack of transparency when discussing the contract and details was terrible. Sales representative said multiple times that they would be in “communication” with me through the process. WRONG. There was zero talk about purchasing new baseboards until we were ready to sign the deal. There was zero talk about reinstalling toilets which the contractor wanted $75 more because it wasn’t part of the deal with Towne. Overall, I would not recommend Towne Flooring. UPDATE: Spoke with Penny, the owner, who was very nice and supportive. I would recommend to all, do your homework and ask questions. Don’t assume. I retract my previous statement and I do recommend Towne Flooring.