HOSO Windows and doors

I had an outstanding experience working with Rosalind at Hoso Windows and doors on two custom windows, each measuring 13 feet wide by 5 feet tall. From the very beginning, Rosalind took the time to thoroughly understand my requirements. She carefully documented every detail and reviewed everything with me to ensure there were no misunderstandings before sending the specifications to her design team. To my surprise, she came back with multiple design options instead of just one. After reviewing them, I chose a bifold design that folds and swings open from both sides, allowing full access to the entire window opening. It was exactly the solution I was looking for. The pricing was very reasonable, but what truly set Rosalind apart was her exceptional customer service. Throughout the manufacturing process, she kept me informed with regular updates on the progress of my custom windows. When there were unexpected factory delays, she notified me immediately, kept me updated, and even offered a discount to compensate for the inconvenience. That level of honesty and customer care is rare. The windows arrived extremely well packaged and were delivered right to my driveway. Once installed, I was blown away by the quality as they exceeded my expectations in every way. Rosalind also went above and beyond by helping me identify a qualified installer. She stayed in touch with the installer throughout the process to ensure the windows were installed according to the manufacturer's specifications, giving me complete peace of mind. One pleasant surprise was the insect screens. Rosalind made sure I received a pair of insect screens and had them delivered promptly at no additional cost. Overall, I couldn't be happier with my purchase. The product quality is outstanding, and Rosalind's dedication to customer satisfaction is second to none. She genuinely goes above and beyond for her customers, and it shows in every interaction. I would not hesitate to do business with Rosalind again and highly recommend her to anyone looking for custom windows and exceptional customer service.