Atascadero Glass Inc

Simply put...stay away. Terrible customer service since they stopped doing residential business. They bailed on their prior customers, don't honor ANY of the warranties for all the work they did, and have even gone to great lengths to set up a phone system in which you can't even call them to try and get info on how to service their prior work or the products they sold to everyone. You can ALWAYS judge a company on how they treat their prior customers, and this one is the WORST!

Probably the worst customer service I have ever encountered. A woman by the name of Colleen answers the phones. And talking to you is the last thing she wants to do. My Grandmother called back in May to get a replacement window that had a lifetime warranty on it. Colleen was blunt, rude and completely uncooperative, and needless to say, Atascadero Glass did not fix anything. I called then in July. Colleen was just as unfriendly with me. However, unlike my Grandmother, I'm not an 83 year old woman, so I wasn't pushed around as easy. I got Colleen to hear me out and she acted like she would get people to replace the glass. Well, it's September 20th now. I called back in July, the first time. We never received a single phone call from them about fixing or replacing the glass. I called out there several times to get updates. Granted, I know nothing about replacing glass. So maybe every customer waits for over two months to get any service. That might be expected. But what was unexpected and completley uncalled for was how unprofessional and just bitter the Colleen woman was on the phone. Awful. Never doing any business with them again. Not recommending them to anyone. The owner Jack should be ashamed to have someone like her talking to his customers.

So far great experience with this company. i read the negative reviews and had a little concern. Bill, Jesse, Felipe, Paige, Scott & Craig have been a pleasure to work. They sent guys to measure on a Friday afternoon to accommodate my schedule. I add a sliding glass door to the project and they had a an there the day i needed to measure. Our installation should be in about 2 weeks i will my review then :) everthing went great doing 2 more jobs with them