Home Services at The Home Depot

Surprisingly great service in the appliance dept. Knowledgeable staff!

I have tried 3 different time slots, early morning, my lunch break, and evening to sit down with someone and get a flooring and window treatment quote. Each attempt has not produced a quote. One time I stood at the help desk in that department for a half an hour. The associates could not find the one person who trained to help me and told me that there was nothing they could do and I would have to come back another time. The other two times I tried I waited around for over 25 minutes because the one person in that department was busy. I had to leave because of needing to get to work. I even tried calling one time to see if I could get a quote but the only result was a hold time of 40 minutes before abandoning the call. I wish we had a Lowes

They consistently were making errors on my flooring project that I paid for them to do. Their estimator couldn't read Measure and perform math. spent a few hours trying to fix their mistake. The first delivery was 5 hours late and the driver wouldn't help bring the delivery into the home. Learned the second day of the install of the wrong measurements. HD said they would delivery the right materials before noon to fix the mistake, they never showed and I learned never even attempted to deliver. I do give credit to JW flooring who was contracted by HD. They had great customer service and made numerous attempts to work with HD to fix the problem to complete the job. Unfortunately HD doesn't even respect the people they are contracted with.